Restrict the issue transition based on the custom field option selected.

Question

Hello,

Is there a possibility to restrict the issue transition based on the custom field option selected.

Here is my Scenario:

I have a custom field X (Select list Single choice) with drop down values 1,2,3.

When a ticket is created and has option 1 selected, only a specific user can move that ticket to Done.

I have tried using the user condition in the workflow for the done status

issue.get("customFieldId=XXXXX")=="option 1"

This is hiding the "Done" status option in the workflow dropdown to other users but Its also hiding it for option 2 and 3 as well. I am looking to restrict if only option 1 is selected

Any suggestions or solutions to achieve this, please let me know

Thanks

Somesh Sahoo · Answer

This video will help you put field restrictions in workflow transition

Jira Transition Restriction (field level)
https://youtu.be/W3vhZJkJ52A

venkat muppavarapu_opbqxb · Answer

Hi @Kian Stack Mumo Systems

I have tried the above option as well and its still hiding the done option for the other custom field options selected as well. I wanted it to be restricted only when option 1 is selected.

I have tried using the user validator from the workflow and used a conditional validator which then worked for me.

Thanks for the prompt response and suggestions on this request.

Thank you

Kian Stack Mumo Systems · Answer

So in this case, you can create just two conditions.

The one you are currently creating, and then a second one where custom field = 2/3.

When you have created both conditions, just change the "All of the following conditions" to "Any of the following conditions".