Resolution not showing

Vicki June 26, 2023

Screenshot 2023-06-26 at 12.21.16.pngScreenshot 2023-06-26 at 12.21.31.png

 

Good Morning, I initially noticed that a 'done' item didnt have the strikethrough like they have before. The only thing thats changed from the last 'done ' item to today, is an added a status of 'Wont do' with a category of Done in also on the workflow. I cant seem to see the little tick box on board layout to annotate the resolution status- is this as ive two 'done' status now? 

6 answers

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John Funk
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June 26, 2023

Hi Vicki

You need to add a Post Function to the new transition to Done that sets the Resolution field. 

Vicki June 26, 2023

Thanks @John Funk  are you able to provide guidance for this? previously, i think ive always used the tick box on the status form the board settings, but this isnt available 

John Funk
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June 26, 2023

Sure, click on the All transition to Done (the line that goes to Done). Then when the popup box comes up to the right, click on Post Functions.

Then click on Add Post Function

Then select Update Issue Field and click Add

Select the Resolution field. Then change the Field Value to Done. 

Click the Add button. 

Be sure to Publish the Workflow.

Then you should do the same thing with the Won't Do transition. 

Like Marco Brundel likes this
Vicki June 27, 2023

Thank You @John Funk and everyone - amazing support as always :-) 

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John Funk
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June 27, 2023

Glad you got it working!

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Rafał Chochorowski
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October 26, 2023

image.pngHi,

what if I'm not able to select field resolution on transition.

When I enter issues, I can see this field, I can filter and so on. But in workflow, I am not able to select this field at all.

Ste Wright
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November 19, 2023

Hi @Rafał Chochorowski 

Looks like a Team-managed Project, is that correct?

If yes, there's only one Resolution available for TMP, which is "Done", set automatically when transitioning to the right-most column. There is a suggestion to allow more customisation in TMPs, see: https://jira.atlassian.com/browse/JSWCLOUD-17499

---

The alternative for now in TMPs is to...

  • Create multiple "Done" statuses
  • Configure the Board to have all these statuses in the right-most column

Ste

0 votes
Dave Mathijs
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June 26, 2023

@Vicki 

In addition to what @John Funk said, also create a post function for each 'to do' (grey) and 'in progress' (blue) status that clears the resolution. Otherwise you'll end up with resolved issues in a non-resolved status (if they are re-opened)

0 votes
Vicki June 26, 2023

Screenshot 2023-06-26 at 13.10.09.png

this is a software project 

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Ste Wright
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June 26, 2023

Hi @Vicki 

What type of Project is this - is it Company-managed or Team-managed?

And is it a Work Management or Software Project?

Ste

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Marco Brundel
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June 26, 2023

Hi @Vicki ,

Do you have a screenshot of the workflow of this issue?
And is there in the transition a postfunction configured to set de resolution?

See also the answer in this question.

 

Regards, Marco

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