Resolution in Epic view

Szymon F April 23, 2020

Hi, I am wondering how I can improve the work of our engineers and there is a pain point when a lot of people are complaining. In the epic view, we have some linked tickets i.e. User Stories. Let's assume that every US is Done but not each was Done - some of them have a resolution Won't do. Is there a way to show which ticket has what resolution, can we add an extra column to show the resolution?

I also find some idea. Here is a Tooltip in Jira - when you hover on an element it (should) gives you some more details. Is it possible to change the msg in Tooltip from Status to show the Resolution?


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Nic Brough -Adaptavist-
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April 23, 2020

You would need to amend code in the application to get the resolution into the tool tip.

If this really is a huge problem for you, then I would

  • Amend the story workflow so that it includes a "won't do" status
  • Map that status into the "done" column on your boards
  • Move issues with "won't do" into the new status
Szymon F April 28, 2020

Thank you Nic for that. Unfortunately, I am very reluctant to add extra status. Going into the kernel of Jira as also not doable :)


Do we have any add on which will be able to present that information? Or mark somehow tickets that are not done. 

I am thinking about one extra workaround. In the transition, when a resolution != Done or Fix we can add a prefix in summary (i.e. [Out]) but is not what I am looking for

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