Recommended approach (aka where to go from here)

[Support _ IT visibility]

As a MSP, I would like to use Jira Core (project management), Jira Helpdesk (tickers) and Confluence based on a set of pre-defined projects for all orgs and customers; part of which is Helpdesk.

Other examples are: onboarding and security incidents.

For the moment it looks like for each project, a need to add all customers manually.

In addition, since I started with Jira Helpdesk, all projects are considered helpdesk type of projects => makes it confusing.

Please advice - where do I go from here?

[Kristján Geir Mathiesen]

Hi

You have two options under "Project Settings" - "Customer Permissions" on how to allow customers into your JSD projects:

The other thing: when you create a project, you choose what template to use. That way you can create a Jira Core template (non-JSD).

HTH,
KGM