Parameterization of the field DURATION_IN_BUSINESS_DAYS_BH in the Time in status table

[Matias Vizzari]

Good morning
, in order to calculate some internal SLAs for my work, I need to calculate the interactions with the problems during the hours of 9 a.m. and 5 p.m. m. to 6 p.m. m.
What I was able to configure, which is what I put in the images, is the global time tracking configuration, which allowed me to set it to 9h, my question is those 9h from what moment to what moment Jira measures them: from 00:00 to 09:00 or 08:00 to 17:00 from 09:00 to 18:00?? I don't know where to see it.
Why am I asking this? because to be able to do my reports I currently have Jira connected to Power Bi and within the data that I can export there is a table called "time in state" where I have measured the interaction times of the issues in seconds, but in 3 different versions:
DURATION_IN_BUSINESS_DAYS_24H: it takes from Monday to Friday but 24 hours
DURATION_IN_NORMAL_HOURS: counts the time 24hs/7d
DURATION_IN_BUSINESS_DAYS_BH: and this, from what I understand, counts the working hours of 9 am but I don't know from when it starts counting and if there is any way to parameterize it so that it counts from 9:00 am to 6:00 pm. m.
That is why my question is how to parameterize what I understand would be the business hours in Jira in order to have this data correctly.

Thank you very much in advance for any help you can give me.

[Mehmet A _Bloompeak_ · Accepted solution]

Hi @Matias Vizzari

If you prefer to use a marketplace app, you can try Status Time Reports app developed by our team.

It mainly provides reports and gadgets based on how much time passed in each status. Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.

Here is the online demo link, you can see it in action and try without installing the app.

• This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

• You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
• You can set different duration formats.
• You can export reports in CSV file format and open them in MS Excel.
• You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
• You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a completely free solution, you can try the limited version Status Time Free.

Hope it helps.