Outlook (office 365) JIRA cloud add in isn't available anymore for creating issues from e-mails

[Tobias Rettig]

JIRA Cloud integration isn't available for Outlook (Office 365) anymore. I used the Add in to create issues directly from emails and add issues to e-mails directly. This was available directly in outlook.

[Tobias Rettig · Accepted solution]

Through this window I was able to directly create or add E-Mails to an issue.

[dwayne.anderson]

Same thing happened to me. It was there yesterday. I use this almost daily.

[dwayne.anderson]

I also noticed if I revert back to old Outlook it's in the ribbon at the top.

[Tobias Rettig]

I can conform this. In the Outlook the Add In is still usable. Also using this Add In on a daily basis.

[Britta Neugebauer _yasoon_]

Have you tried to click on "apps" in the new Outlook?

[dwayne.anderson]

Yes. When I click on the icon, nothing happens.

[Britta Neugebauer _yasoon_]

For me, this worked: I had to customize actions in that menu and add back the Jira for Outlook option.  Now the 3-option menu appears on it's own. (see community post here)