Outgoing mail is getting an error

[Kevin McKee]

When I add a comment to a ticket, users are not getting notified by e-mail.  Watching the atlassian-jira.log when I enter a comment, and soon as I hit "Share with customer" an error appears in the log as follows:

2024-02-16 09:28:46,045-0500 http-nio-8080-exec-24 url: /jira/rest/api/2/issue/223339/comment; user: myusername ERROR myusername 568x108098x1 1th61qo myipaddress,127.0.0.1 /rest/api/2/issue/223339/comment [c.a.s.internal.util.SafeRunner] Unable to run event handler onCommitEvent

com.google.gson.JsonIOException: Failed making field 'java.time.Instant#seconds' accessible; either increase its visibility or write a custom TypeAdapter for its declaring type.

 at com.google.gson.internal.reflect.ReflectionHelper.makeAccessible(ReflectionHelper.java:38)

 at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory.getBoundFields(ReflectiveTypeAdapterFactory.java:286)

 at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory.create(ReflectiveTypeAdapterFactory.java:130)

 at com.google.gson.Gson.getAdapter(Gson.java:556)

 at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory.createBoundField(ReflectiveTypeAdapterFactory.java:160)

 at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory.getBoundFields(ReflectiveTypeAdapterFactory.java:294)

 at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory.create(ReflectiveTypeAdapterFactory.java:130)

 at com.google.gson.Gson.getAdapter(Gson.java:556)

 at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory.createBoundField(ReflectiveTypeAdapterFactory.java:160)

 at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory.getBoundFields(ReflectiveTypeAdapterFactory.java:294)

 at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory.create(ReflectiveTypeAdapterFactory.java:130)

 at com.google.gson.Gson.getAdapter(Gson.java:556)

 at com.google.gson.Gson.toJson(Gson.java:834)

 at com.google.gson.Gson.toJson(Gson.java:812)

 at com.google.gson.Gson.toJson(Gson.java:759)

 at com.google.gson.Gson.toJson(Gson.java:736)

 at com.atlassian.servicedesk.plugins.base.internal.events.offthreading.async.processing.AsyncMessageEnqueuerImpl.enqueueForOrderedAsyncProcessing(AsyncMessageEnqueuerImpl.java:82)

 at com.atlassian.servicedesk.plugins.base.internal.events.offthreading.async.processing.AsyncMessageEnqueuerImpl.enqueueCommentCreatedEventForProcessing(AsyncMessageEnqueuerImpl.java:70)

 at jdk.internal.reflect.GeneratedMethodAccessor3277.invoke(Unknown Source)

 at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

 at java.base/java.lang.reflect.Method.invoke(Unknown Source)

 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:344)

 at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)

 at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)

 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)

 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:137)

 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)

 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)

 at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)

 at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)

 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)

 at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)

 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)

 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:137)

 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)

 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)

 at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:241)

 at jdk.proxy227/jdk.proxy227.$Proxy4622.enqueueCommentCreatedEventForProcessing(Unknown Source)

 at com.atlassian.servicedesk.bootstrap.listener.CommentCreatedEventHandler.executeOffThread(CommentCreatedEventHandler.java:164)

 at com.atlassian.servicedesk.bootstrap.listener.CommentCreatedEventHandler.executeOffThread(CommentCreatedEventHandler.java:34)

 at com.atlassian.servicedesk.bootstrap.listener.AbstractEventHandler.submitForSerialisedOffThreadExecution(AbstractEventHandler.java:120)

 at com.atlassian.servicedesk.bootstrap.listener.CommentCreatedEventHandler.handleCommentCreatedEvent(CommentCreatedEventHandler.java:109)

 at com.atlassian.servicedesk.bootstrap.listener.EventListenerLauncher.processCommitEvent(EventListenerLauncher.java:236)

 at com.atlassian.servicedesk.bootstrap.listener.EventListenerLauncher.lambda$onCommitEvent$0(EventListenerLauncher.java:112)

 at com.atlassian.servicedesk.internal.util.SafeRunner.runAlways(SafeRunner.java:58)

 at com.atlassian.servicedesk.bootstrap.listener.EventListenerLauncher.onCommitEvent(EventListenerLauncher.java:112)

 at jdk.internal.reflect.GeneratedMethodAccessor1946.invoke(Unknown Source)

 at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

 at java.base/java.lang.reflect.Method.invoke(Unknown Source)

 at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:42)

 at com.atlassian.diagnostics.internal.platform.monitor.event.EventSystemMonitor.invokeMonitored(EventSystemMonitor.java:105)

 at com.atlassian.diagnostics.internal.platform.monitor.event.MonitoredListenerInvoker.invoke(MonitoredListenerInvoker.java:38)

 at com.atlassian.event.internal.ComparableListenerInvoker.invoke(ComparableListenerInvoker.java:48)

 at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.lambda$null$0(AsynchronousAbleEventDispatcher.java:37)

 at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:85)

 at com.atlassian.diagnostics.internal.platform.monitor.event.MonitoredEventDispatcher.dispatch(MonitoredEventDispatcher.java:36)

 at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:114)

 at com.atlassian.event.internal.LockFreeEventPublisher.publish(LockFreeEventPublisher.java:40)

 at com.atlassian.jira.event.issue.txnaware.TxnAwareEventFactoryImpl.publishEvent(TxnAwareEventFactoryImpl.java:206)

 at com.google.common.collect.ImmutableList.forEach(ImmutableList.java:422)

 at com.atlassian.jira.event.issue.txnaware.TxnAwareEventFactoryImpl.lambda$publishOnCommitIssueEventBundle$4(TxnAwareEventFactoryImpl.java:96)

 at com.atlassian.jira.event.issue.txnaware.TxnAwareEventFactoryImpl.lambda$runThisOnCommit$8(TxnAwareEventFactoryImpl.java:192)

 at com.atlassian.ozymandias.SafePluginPointAccess.runnable(SafePluginPointAccess.java:404)

 at com.atlassian.jira.event.issue.txnaware.TxnAwareEventFactoryImpl.runThisOnCommit(TxnAwareEventFactoryImpl.java:192)

 at com.atlassian.jira.event.issue.txnaware.TxnAwareEventFactoryImpl.publishOnCommitIssueEventBundle(TxnAwareEventFactoryImpl.java:80)

 at com.atlassian.jira.event.issue.DefaultIssueEventManager.dispatchIssueEventBundleOnCommitIfNotificationsAreEnabled(DefaultIssueEventManager.java:192)

 at com.atlassian.jira.event.issue.DefaultIssueEventManager.dispatchIssueEventBundleOnCommit(DefaultIssueEventManager.java:149)

 at com.atlassian.jira.event.issue.DefaultIssueEventManager.dispatchIssueEventBundle(DefaultIssueEventManager.java:134)

 at com.atlassian.jira.event.issue.IssueEventManager.dispatchEvent(IssueEventManager.java:284)

 at com.atlassian.jira.issue.comments.CommentEventPublisherImpl.publishCommentCreatedEvent(CommentEventPublisherImpl.java:55)

 at com.atlassian.jira.issue.comments.DefaultCommentManager.create(DefaultCommentManager.java:327)

 at com.atlassian.jira.issue.comments.DefaultCommentManager.create(DefaultCommentManager.java:255)

 at com.atlassian.jira.bc.issue.comment.DefaultCommentService.create(DefaultCommentService.java:311)

 at com.atlassian.jira.bc.issue.comment.DefaultCommentService.lambda$create$2(DefaultCommentService.java:305)

 at io.atlassian.fugue.Option$Some.fold(Option.java:444)

 at com.atlassian.jira.bc.issue.comment.DefaultCommentService.create(DefaultCommentService.java:305)

 at jdk.internal.reflect.GeneratedMethodAccessor2937.invoke(Unknown Source)

 at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

 at java.base/java.lang.reflect.Method.invoke(Unknown Source)

 at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)

 at jdk.proxy3/jdk.proxy3.$Proxy404.create(Unknown Source)

 at jdk.internal.reflect.GeneratedMethodAccessor2937.invoke(Unknown Source)

 at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

 at java.base/java.lang.reflect.Method.invoke(Unknown Source)

 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:344)

 at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)

 at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)

 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)

 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:137)

 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)

 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)

 at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)

 at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)

 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)

 at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)

 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)

 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:137)

 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)

 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)

 at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:241)

 at jdk.proxy212/jdk.proxy212.$Proxy3879.create(Unknown Source)

 at com.atlassian.jira.rest.v2.issue.CommentResource$4.apply(CommentResource.java:407)

 at com.atlassian.jira.rest.v2.issue.CommentResource$4.apply(CommentResource.java:404)

 at io.atlassian.fugue.Option$Some.fold(Option.java:444)

 at com.atlassian.jira.rest.v2.issue.CommentResource.addComment(CommentResource.java:399)

 at com.atlassian.jira.rest.v2.issue.IssueResource.addComment(IssueResource.java:1351)

 at jdk.internal.reflect.GeneratedMethodAccessor4121.invoke(Unknown Source)

 at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

 at java.base/java.lang.reflect.Method.invoke(Unknown Source)

 ... 5 filtered

 at com.atlassian.jira.rest.exception.ExceptionInterceptor.intercept(ExceptionInterceptor.java:55)

 ... 1 filtered

 at com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:39)

 ... 15 filtered

 at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:171)

 ... 1 filtered

 at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:75)

 ... 32 filtered

 at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)

 ... 8 filtered

 at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)

 ... 4 filtered

 at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)

 ... 3 filtered

 at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:54)

 ... 8 filtered

 at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)

 ... 20 filtered

 at org.kantega.atlaskerb.intercept.filter.AtlasKerberosMainAuthFilter.doFilter(AtlasKerberosMainAuthFilter.java:126)

 ... 3 filtered

 at org.kantega.atlaskerb.intercept.filter.AtlasKerberosMainAuthFilter.doFilter(AtlasKerberosMainAuthFilter.java:126)

 ... 26 filtered

 at com.atlassian.oauth2.scopes.web.ReadWriteScopeFilter.doFilter(ReadWriteScopeFilter.java:46)

 ... 3 filtered

 at com.atlassian.ratelimiting.internal.filter.RateLimitFilter.doFilter(RateLimitFilter.java:73)

 ... 3 filtered

 at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)

 ... 17 filtered

 at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)

 ... 1 filtered

 at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)

 ... 16 filtered

 at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:38)

 ... 3 filtered

 at com.atlassian.pats.web.filter.TokenBasedAuthenticationFilter.doFilter(TokenBasedAuthenticationFilter.java:82)

 ... 3 filtered

 at com.atlassian.oauth2.provider.core.web.AccessTokenFilter.doFilter(AccessTokenFilter.java:82)

 ... 7 filtered

 at org.kantega.atlaskerb.intercept.filter.AtlasKerberosMainAuthFilter.doFilter(AtlasKerberosMainAuthFilter.java:126)

 ... 3 filtered

 at org.kantega.atlaskerb.intercept.filter.AtlasKerberosMainAuthFilter.doFilter(AtlasKerberosMainAuthFilter.java:126)

 ... 3 filtered

 at org.kantega.atlaskerb.intercept.filter.AtlasKerberosMainAuthFilter.doFilter(AtlasKerberosMainAuthFilter.java:153)

 ... 3 filtered

 at org.kantega.atlaskerb.intercept.filter.AtlasKerberosPreFilter.doFilter(AtlasKerberosPreFilter.java:110)

 ... 3 filtered

 at org.kantega.atlaskerb.intercept.filter.AtlasKerberosMainAuthFilter.doFilter(AtlasKerberosMainAuthFilter.java:126)

 ... 15 filtered

 at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)

 ... 5 filtered

 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:221)

 at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)

 at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)

 at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)

 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:212)

 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:140)

 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:129)

 ... 4 filtered

 at org.kantega.atlaskerb.intercept.filter.AtlasKerberosPreFilter.doFilter(AtlasKerberosPreFilter.java:280)

 ... 3 filtered

 at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)

 ... 8 filtered

 at com.atlassian.ratelimiting.internal.filter.RateLimitPreAuthFilter.doFilter(RateLimitPreAuthFilter.java:71)

 ... 3 filtered

 at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)

 ... 4 filtered

 at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)

 ... 3 filtered

 at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)

 ... 7 filtered

 at org.kantega.atlaskerb.security.SecurityHeadersFilter.doFilter(SecurityHeadersFilter.java:69)

 ... 3 filtered

 at org.kantega.atlaskerb.msteams.MsTeamsSecurityHeadersFilter.doFilter(MsTeamsSecurityHeadersFilter.java:52)

 ... 22 filtered

 at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)

 ... 25 filtered

 at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)

 at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)

 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

 at java.base/java.lang.Thread.run(Unknown Source)

Caused by: java.lang.reflect.InaccessibleObjectException: Unable to make field private final long java.time.Instant.seconds accessible: module java.base does not "opens java.time" to unnamed module @635d0f1d

 at java.base/java.lang.reflect.AccessibleObject.checkCanSetAccessible(Unknown Source)

 at java.base/java.lang.reflect.AccessibleObject.checkCanSetAccessible(Unknown Source)

 at java.base/java.lang.reflect.Field.checkCanSetAccessible(Unknown Source)

 at java.base/java.lang.reflect.Field.setAccessible(Unknown Source)

 at com.google.gson.internal.reflect.ReflectionHelper.makeAccessible(ReflectionHelper.java:35)

 ... 446 more

[Humashankar VJ]

Hello,

Looks like issue is with the Jira plugins or customizations
Try running an event handler associated with the onCommitEvent when a comment is added to an issue

[Kevin McKee]

Hi, sorry I didn't get the notification about your post.  Can you elaborate?  Is there something I can do to fix this issue, or are you saying I need to create my own workaround?