The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
× Create
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Community resources
Community resources
Community resources
Outgoing mail is getting an error
Kevin McKee
I'm New Here 
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 16, 2024 edited
When I add a comment to a ticket, users are not getting notified by e-mail. Watching the atlassian-jira.log when I enter a comment, and soon as I hit "Share with customer" an error appears in the log as follows:
2024-02-16 09:28:46,045-0500 http-nio-8080-exec-24 url: /jira/rest/api/2/issue/223339/comment; user: myusername ERROR myusername 568x108098x1 1th61qo myipaddress,127.0.0.1 /rest/api/2/issue/223339/comment [c.a.s.internal.util.SafeRunner] Unable to run event handler onCommitEvent
com.google.gson.JsonIOException: Failed making field 'java.time.Instant#seconds' accessible; either increase its visibility or write a custom TypeAdapter for its declaring type.
at com.google.gson.internal.reflect.ReflectionHelper.makeAccessible(ReflectionHelper.java:38)
at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory.getBoundFields(ReflectiveTypeAdapterFactory.java:286)
at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory.create(ReflectiveTypeAdapterFactory.java:130)
at com.google.gson.Gson.getAdapter(Gson.java:556)
at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory.createBoundField(ReflectiveTypeAdapterFactory.java:160)
at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory.getBoundFields(ReflectiveTypeAdapterFactory.java:294)
at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory.create(ReflectiveTypeAdapterFactory.java:130)
at com.google.gson.Gson.getAdapter(Gson.java:556)
at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory.createBoundField(ReflectiveTypeAdapterFactory.java:160)
at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory.getBoundFields(ReflectiveTypeAdapterFactory.java:294)
at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory.create(ReflectiveTypeAdapterFactory.java:130)
at com.google.gson.Gson.getAdapter(Gson.java:556)
at com.google.gson.Gson.toJson(Gson.java:834)
at com.google.gson.Gson.toJson(Gson.java:812)
at com.google.gson.Gson.toJson(Gson.java:759)
at com.google.gson.Gson.toJson(Gson.java:736)
at com.atlassian.servicedesk.plugins.base.internal.events.offthreading.async.processing.AsyncMessageEnqueuerImpl.enqueueForOrderedAsyncProcessing(AsyncMessageEnqueuerImpl.java:82)
at com.atlassian.servicedesk.plugins.base.internal.events.offthreading.async.processing.AsyncMessageEnqueuerImpl.enqueueCommentCreatedEventForProcessing(AsyncMessageEnqueuerImpl.java:70)
at jdk.internal.reflect.GeneratedMethodAccessor3277.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:344)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:137)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:137)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:241)
at jdk.proxy227/jdk.proxy227.$Proxy4622.enqueueCommentCreatedEventForProcessing(Unknown Source)
at com.atlassian.servicedesk.bootstrap.listener.CommentCreatedEventHandler.executeOffThread(CommentCreatedEventHandler.java:164)
at com.atlassian.servicedesk.bootstrap.listener.CommentCreatedEventHandler.executeOffThread(CommentCreatedEventHandler.java:34)
at com.atlassian.servicedesk.bootstrap.listener.AbstractEventHandler.submitForSerialisedOffThreadExecution(AbstractEventHandler.java:120)
at com.atlassian.servicedesk.bootstrap.listener.CommentCreatedEventHandler.handleCommentCreatedEvent(CommentCreatedEventHandler.java:109)
at com.atlassian.servicedesk.bootstrap.listener.EventListenerLauncher.processCommitEvent(EventListenerLauncher.java:236)
at com.atlassian.servicedesk.bootstrap.listener.EventListenerLauncher.lambda$onCommitEvent$0(EventListenerLauncher.java:112)
at com.atlassian.servicedesk.internal.util.SafeRunner.runAlways(SafeRunner.java:58)
at com.atlassian.servicedesk.bootstrap.listener.EventListenerLauncher.onCommitEvent(EventListenerLauncher.java:112)
at jdk.internal.reflect.GeneratedMethodAccessor1946.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:42)
at com.atlassian.diagnostics.internal.platform.monitor.event.EventSystemMonitor.invokeMonitored(EventSystemMonitor.java:105)
at com.atlassian.diagnostics.internal.platform.monitor.event.MonitoredListenerInvoker.invoke(MonitoredListenerInvoker.java:38)
at com.atlassian.event.internal.ComparableListenerInvoker.invoke(ComparableListenerInvoker.java:48)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.lambda$null$0(AsynchronousAbleEventDispatcher.java:37)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:85)
at com.atlassian.diagnostics.internal.platform.monitor.event.MonitoredEventDispatcher.dispatch(MonitoredEventDispatcher.java:36)
at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:114)
at com.atlassian.event.internal.LockFreeEventPublisher.publish(LockFreeEventPublisher.java:40)
at com.atlassian.jira.event.issue.txnaware.TxnAwareEventFactoryImpl.publishEvent(TxnAwareEventFactoryImpl.java:206)
at com.google.common.collect.ImmutableList.forEach(ImmutableList.java:422)
at com.atlassian.jira.event.issue.txnaware.TxnAwareEventFactoryImpl.lambda$publishOnCommitIssueEventBundle$4(TxnAwareEventFactoryImpl.java:96)
at com.atlassian.jira.event.issue.txnaware.TxnAwareEventFactoryImpl.lambda$runThisOnCommit$8(TxnAwareEventFactoryImpl.java:192)
at com.atlassian.ozymandias.SafePluginPointAccess.runnable(SafePluginPointAccess.java:404)
at com.atlassian.jira.event.issue.txnaware.TxnAwareEventFactoryImpl.runThisOnCommit(TxnAwareEventFactoryImpl.java:192)
at com.atlassian.jira.event.issue.txnaware.TxnAwareEventFactoryImpl.publishOnCommitIssueEventBundle(TxnAwareEventFactoryImpl.java:80)
at com.atlassian.jira.event.issue.DefaultIssueEventManager.dispatchIssueEventBundleOnCommitIfNotificationsAreEnabled(DefaultIssueEventManager.java:192)
at com.atlassian.jira.event.issue.DefaultIssueEventManager.dispatchIssueEventBundleOnCommit(DefaultIssueEventManager.java:149)
at com.atlassian.jira.event.issue.DefaultIssueEventManager.dispatchIssueEventBundle(DefaultIssueEventManager.java:134)
at com.atlassian.jira.event.issue.IssueEventManager.dispatchEvent(IssueEventManager.java:284)
at com.atlassian.jira.issue.comments.CommentEventPublisherImpl.publishCommentCreatedEvent(CommentEventPublisherImpl.java:55)
at com.atlassian.jira.issue.comments.DefaultCommentManager.create(DefaultCommentManager.java:327)
at com.atlassian.jira.issue.comments.DefaultCommentManager.create(DefaultCommentManager.java:255)
at com.atlassian.jira.bc.issue.comment.DefaultCommentService.create(DefaultCommentService.java:311)
at com.atlassian.jira.bc.issue.comment.DefaultCommentService.lambda$create$2(DefaultCommentService.java:305)
at io.atlassian.fugue.Option$Some.fold(Option.java:444)
at com.atlassian.jira.bc.issue.comment.DefaultCommentService.create(DefaultCommentService.java:305)
at jdk.internal.reflect.GeneratedMethodAccessor2937.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at jdk.proxy3/jdk.proxy3.$Proxy404.create(Unknown Source)
at jdk.internal.reflect.GeneratedMethodAccessor2937.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:344)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:137)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:137)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:241)
at jdk.proxy212/jdk.proxy212.$Proxy3879.create(Unknown Source)
at com.atlassian.jira.rest.v2.issue.CommentResource$4.apply(CommentResource.java:407)
at com.atlassian.jira.rest.v2.issue.CommentResource$4.apply(CommentResource.java:404)
at io.atlassian.fugue.Option$Some.fold(Option.java:444)
at com.atlassian.jira.rest.v2.issue.CommentResource.addComment(CommentResource.java:399)
at com.atlassian.jira.rest.v2.issue.IssueResource.addComment(IssueResource.java:1351)
at jdk.internal.reflect.GeneratedMethodAccessor4121.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
... 5 filtered
at com.atlassian.jira.rest.exception.ExceptionInterceptor.intercept(ExceptionInterceptor.java:55)
... 1 filtered
at com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:39)
... 15 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:171)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:75)
... 32 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
... 8 filtered
at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)
... 4 filtered
at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
... 3 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:54)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 20 filtered
at org.kantega.atlaskerb.intercept.filter.AtlasKerberosMainAuthFilter.doFilter(AtlasKerberosMainAuthFilter.java:126)
... 3 filtered
at org.kantega.atlaskerb.intercept.filter.AtlasKerberosMainAuthFilter.doFilter(AtlasKerberosMainAuthFilter.java:126)
... 26 filtered
at com.atlassian.oauth2.scopes.web.ReadWriteScopeFilter.doFilter(ReadWriteScopeFilter.java:46)
... 3 filtered
at com.atlassian.ratelimiting.internal.filter.RateLimitFilter.doFilter(RateLimitFilter.java:73)
... 3 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 17 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:38)
... 3 filtered
at com.atlassian.pats.web.filter.TokenBasedAuthenticationFilter.doFilter(TokenBasedAuthenticationFilter.java:82)
... 3 filtered
at com.atlassian.oauth2.provider.core.web.AccessTokenFilter.doFilter(AccessTokenFilter.java:82)
... 7 filtered
at org.kantega.atlaskerb.intercept.filter.AtlasKerberosMainAuthFilter.doFilter(AtlasKerberosMainAuthFilter.java:126)
... 3 filtered
at org.kantega.atlaskerb.intercept.filter.AtlasKerberosMainAuthFilter.doFilter(AtlasKerberosMainAuthFilter.java:126)
... 3 filtered
at org.kantega.atlaskerb.intercept.filter.AtlasKerberosMainAuthFilter.doFilter(AtlasKerberosMainAuthFilter.java:153)
... 3 filtered
at org.kantega.atlaskerb.intercept.filter.AtlasKerberosPreFilter.doFilter(AtlasKerberosPreFilter.java:110)
... 3 filtered
at org.kantega.atlaskerb.intercept.filter.AtlasKerberosMainAuthFilter.doFilter(AtlasKerberosMainAuthFilter.java:126)
... 15 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:221)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:212)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:140)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:129)
... 4 filtered
at org.kantega.atlaskerb.intercept.filter.AtlasKerberosPreFilter.doFilter(AtlasKerberosPreFilter.java:280)
... 3 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
... 8 filtered
at com.atlassian.ratelimiting.internal.filter.RateLimitPreAuthFilter.doFilter(RateLimitPreAuthFilter.java:71)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 3 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 7 filtered
at org.kantega.atlaskerb.security.SecurityHeadersFilter.doFilter(SecurityHeadersFilter.java:69)
... 3 filtered
at org.kantega.atlaskerb.msteams.MsTeamsSecurityHeadersFilter.doFilter(MsTeamsSecurityHeadersFilter.java:52)
... 22 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.lang.reflect.InaccessibleObjectException: Unable to make field private final long java.time.Instant.seconds accessible: module java.base does not "opens java.time" to unnamed module @635d0f1d
at java.base/java.lang.reflect.AccessibleObject.checkCanSetAccessible(Unknown Source)
at java.base/java.lang.reflect.AccessibleObject.checkCanSetAccessible(Unknown Source)
at java.base/java.lang.reflect.Field.checkCanSetAccessible(Unknown Source)
at java.base/java.lang.reflect.Field.setAccessible(Unknown Source)
at com.google.gson.internal.reflect.ReflectionHelper.makeAccessible(ReflectionHelper.java:35)
... 446 more
1 answer
Comments for this post are closed
Community moderators have prevented the ability to post new answers.
Humashankar VJ
Rising Star 
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
February 16, 2024 edited
Hello,
Looks like issue is with the Jira plugins or customizations
Try running an event handler associated with the onCommitEvent when a comment is added to an issue
Kevin McKee
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 20, 2024 edited
Hi, sorry I didn't get the notification about your post. Can you elaborate? Is there something I can do to fix this issue, or are you saying I need to create my own workaround?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Was this helpful?
Thanks!
DEPLOYMENT TYPE
SERVERVERSION
9.12.2Community showcase
Atlassian Community Events
Copyright © 2026 Atlassian
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.