Order of column in board for Business Project

dthevenard January 12, 2022

We have created a board using the Business Project as a template, and added a couple of Issue Statuses so our board has now five columns. The problem is, the order of these columns on the board changes from time to time... How to fix this? In other boards I can access the ... menu and Board Settings to specify the order of the columns, but this option is not available for me in the Business Project board.

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Dave Mathijs
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January 12, 2022

@dthevenard Welcome to the Atlassian Community.

You can drag & drop the columns (corresponding to the statuses) from left to right and vice versa.

Brady Lewis
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January 18, 2022

Ok, but that only seems to set the column order for my user, not the rest of the team.

Shashank Sreedhar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 21, 2022

Hi, @dthevenard if you are still looking for help on this, you can refer to this document - https://support.atlassian.com/jira-work-management/docs/workflows-and-statuses-for-the-board/

Rearrange the columns in your board

You can rearrange the order of your columns (statuses) in your board by dragging them to your preferred order. Anyone with access to the business project can rearrange the columns in the board but will only be visible to that user.

dthevenard January 23, 2022

Thanks but as @Brady Lewis mentions this seems to work only for me, other members of the team will see a different order. I don't quite get it because I think with other kinds of boards (not the Business Project board) everybody seems to see the same order.

Like Matthias Bergmann likes this
Shashank Sreedhar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 24, 2022

Hi @dthevenard

Business projects are unlike Software projects. In Business projects, users can arrange the board order at their convenience and any user having access to the business project can rearrange the columns in the board but will only be visible to that user. 

If you want all the users to have a unique view, I would suggest you update your team to arrange the board order as per the requirement.

dthevenard January 24, 2022

Okay, thanks - useful answer. I am new to Jira so I picked the Business Project template because it looked like what I wanted, but in retrospect maybe I should have picked something else. In the meantime I will instruct the team as per your suggestion.

0 votes
Max Wallisch March 7, 2022

We also use Business Projects and users have been able to re-arrange the column order but for some reason this is no longer possible. They do not get the option to drag and drop a column when hovering over one with their mouse. It seems that this only stopped working a couple days ago since before we never had this issue come up. Any Ideas?

giulia.perelli March 11, 2022

Same problem!
Some users are able to re-arrange the columns order, while other one aren't.

Max Wallisch March 11, 2022

I am in contact with support. business project users need to be project admins or inside the trusted user group. But who wants all their business users being admins just to rearrange columns.... and if you put them in trusted users, they instantly gain access to all your products (jira, confluence, statuspage, etc...) which leads to increased license cost if those users were previously only allowed to use jira.

I regret creating the business projects and rather should have used the software project where you can centrally as admin arrange the board. On top of that you can have advanced quickfilters and have swimlanes as well which is not the case for business projects. In the end I might need to migrate all the business priojects to software projects. I was just hoping the business project would do the trick for less complex workflows and less Jira-savy users (ie business users) but for me the business project just doesn't do what I had hoped. If it where just the same as software project without the release feature and the sprint feature and more IT related stuff I would have been happy, but the usability and featureset is way too limited to be useful

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