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Not receiving verification email

Ngoc Nguyen_7uivdo

Hello,

I'm not receiving verification emails from Jira/Confluence. A correct email was entered but I don't understand why?

Can you please help me?

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Kristján Geir Mathiesen

Hi @Ngoc Nguyen

and...

giphy

Have you checked the SPAM and Junk folder?

HTH,
KGM

Ngoc Nguyen_7uivdo

Yes, I checked my junk/spam folder but I still don't see it.

John Funk

Hi Ngoc - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to have them check the suppressed email list for your particular email address.

Ngoc Nguyen_7uivdo

Hi John,

If it is related to check the suppressed email list what topic should I choose for this.

Thanks,

John Funk

Yes, that one.

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