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Hi @Trudy Claspill ,
Today I logged in and now there is just one issue shown on the summary page and the board.
The status of all the missing items is "Perspective"
The issue types of the missing items is Tasks
Jira issues are assigned statuses. "Prospective" is one such status.
Statuses are grouped into higher level Status Categories. Those categories are:
- To Do - shows as Gray color
- In Progress - shows as Blue color
- Done - shows as Green color
On a board the columns should be arranged so that the To Do statuses are on the left, the In Progress statuses are in the middle, and the Done statuses on on the right, so that cards progress from left to right.
Issues that are in statuses in the Done/Green category are interpreted by Jira to not need any additional work; they are "done" regardless of the word you see for the status (i.e. "Prospective").
In Work Management projects Jira automatically hides from the board issues that are assigned a Done/Green status when they have been in that status for 14 days or longer. Since the work is done, Jira is automatically removing older items that you don't need to see anymore, helping to reduce the "clutter" on the board. This is not a configurable option. You can always get a complete list of the issues from Issue navigation option or from the Advanced Issue Search screen.
If "Prospective" is not actually an end state for an issue, then the status should be changed to be part of the appropriate category. That can be done by modifying the workflow from Project Settings > Issue Types, and select the issue type, the click Edit Workflow. Click on a status in the workflow and change the Category.
If you change the Category of that status to either To Do or In Progress (whatever is appropriate) I think the issues in that status will reappear on your board.
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