No option to change Priority on Jira Software Issues

[Ashmil Hussain]

I'm not able to change Priority for Jira Software Issues, just auto-assigned with medium priority by default

I'm able to do this for Jira Business Projects not for Jira Software Projects

[Jack Brickey · Accepted solution]

@Ashmil Hussain , you are correct. That feature is not yet available in software projects. I believe it is being worked on but cannot confirm if and when that would be rolled out.

[Ashmil Hussain]

is there a work around for this ?

[Jack Brickey]

The only workaround is to open the issue and change the priority there. Are you having to change the priority frequently? If so, consider why that is happening. You might consider changing  your default priority if it is not appropriate as configured.

[Rachit Singhal]

Hi Ashmil,

You can change the priority by going to issue view >> find "Priority" field >> Select the new priority from drop down or you can use bulk update as well.

If only, one priority value is configured in your instance then you might not able to change it. 

[Ashmil Hussain]

I am trying to point out that the Priority field is missing from the Issues View.

[Rachit Singhal]

It appears like the field is not added either in view or edit screen of your project. That's why it is not visible and it is keeping default value while issue creation.

Please add the priority field in the field configuration and screen of your project. I hope this helps.

[Jack Brickey]

@Rachit Singhal , Ashmil is referring to the fact that, while using the Issue view of a software project, you can change the status directly in the list view, but you cannot change the priority in that view. In Jira Work Management you can achieve this using the List. This feature is not yet available in software projects.

[Ashmil Hussain]

@Jack Brickey I cannot edit in the list view as well; there are no options for editing or selecting while creating a issue (it's getting default medium value).

[Rachit Singhal]

Hi @Jack Brickey , It's possible in Jira Software as well. It's need configuration to be done at screen and layout. Please correct me if I am still moving wrong. 

@Ashmil Hussain , As per your last response, it clearly indicates that the priority field is not mapped either in screen or in field configuration. Please check with your Jira admin (for company managed project) and check with Project admin (for team managed project).

[Jack Brickey]

@Rachit Singhal , Sorry, if my answer above was not clear… no it is not possible in JSW.