My jira board is not visible to me.

Shivangi November 14, 2023

Your Atlassian Cloud products are suspended

Your subscription for Atlassian Cloud hasn't been renewed.
If you're a site admin, go to admin.atlassian.com
View site bill to update your payment details.

1 answer

0 votes
Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 15, 2023

Hi @Shivangi,

That seems like a pretty clear explanation of why you can't access your board. If you are the admin for your site,  update your billing details as indicated or reach out to Atlassian support and raise a request for Billing, payments and pricing if you think something is wrong. 

You can do so via https://support.atlassian.com/contact/#/

Hope this helps!

Shivangi November 15, 2023

@Walter Buggenhout I am using free plan. Then why this message shown to me. My site is not visible to me its deactivate.

Shivangi November 15, 2023

I am facing this problem again and again. Can you please ;let me know What is the exact reason?

Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 15, 2023

Here in the Community we won't be able to tell you. Many of us, like myself are volunteering to help people solve challenges and share knowledge; but we can't access your environment.

As I mentioned, raise a ticket with Atlassian support for this. They can access your environment and tell you what is wrong.

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