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Missing issues from Kanban board & from saved Query

Satish_us6gwm

I created a Kanban board & created a new column named Backlog. I also created a Quick Filter with a bit complex query.
After this, I tried to drag issues into the Backlog column. However, they have disappeared from the board.
What's more confusing is that when I run the saved JQL query, those issues are not included in the search results.
Please assist in getting the Missing issues back.

Accepted answers

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Dexter de Vera_x8nat4

Can you show us the filter you use and the column setting in board.

Satish_us6gwm

Query format -
project in (XYZ, "ABD DEF") AND issuetype in (Problem, Story, Bug) AND (summary !~ xxx OR labels != xxx) AND Applications in (10 Applications) AND status not in (Closed, Implemented, Done, "String1", "string2") AND created >= startOfMonth() ORDER BY Rank ASC
Sorry, cannot share specifics as per company policy

I have deleted the board after this happened

Ste Wright

Hi @Satish

Are the issues "gone" - as in you can't find them at all? Or they just disappeared from the Board?

Ste

Dexter de Vera_x8nat4

It maybe because of your filter. Make sure the ticket is meet your custom filter. You said that after you move your ticket to Backlog column it disappear. Is your backlog column aligned with correct status? status not in (Closed, Implemented, Done, "String1", "string2") . Also check if the ticket is created >= startOfMonth().

Satish_us6gwm

Hi @Ste Wright
They are missing from the board & when I run the query too, I cannot see them.
Thanks!

Satish_us6gwm

Hi @Dexter de Vera
I could see them when I ran the query & created the dashboard. It was only after I tried to pick & drop these 2 issues in the Backlog column that they disappeared.

Ste Wright

Hi @Satish

Is there an Issue Security Scheme running perhaps? You can check this in Project Settings.

You could also check if there is an Automation Rule running which is impacting the issues - for example hiding them (using the Security Scheme), or deleting them.

Ste

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