Missing incidents

Leonardo Zevallos Guzman
Contributor
December 7, 2023

I have a dashboard in Jira Work Management and a dashboard that consumes that project. The amounts do not match and I don't know why. If anyone can help me.
Incidencias totales- ingles.pngdashboard-ingkes.png

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 7, 2023

Hello @Leonardo Zevallos Guzman 

Can you please highlight the mismatched data that concerns you?

I think you might be referring to this:

Screenshot 2023-12-07 at 2.10.09 PM.pngScreenshot 2023-12-07 at 2.10.40 PM.png

In the first image - the Board - issues in the green/Finished status will be automatically hidden from the board when they have been in that status for more than 2 weeks. That is by design and not a configurable option.

Leonardo Zevallos Guzman
Contributor
December 7, 2023

The dashboard does show me the correct data, what worried me is that the incidents had disappeared, and the amount shown on the dashboard did not match the report I made. If you tell me that it is not a configurable option, can it be a configurable option with the paid version? because I would like to see my finished cards.

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 7, 2023

The Jira Work Management project board (the first image you provided) applies the "hiding" of issues only to the columns that have green statuses, like your Finished column. This is not configurable in any version, free or paid, for the Jira Work Management product.

The issues still exist in Jira. They are just not shown on the board display. You can still find them by searching for issues, and by selecting the Issues tab in the Jira Work Management project.

 

With the Jira Software product it is possible to configure a Kanban Board to show all the issues in the green statuses in the columns of the board.

Leonardo Zevallos Guzman
Contributor
December 11, 2023

OK thanks

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