Migration Assistant does not recognize App already installed in cloud

Thomas Pfalzgraf
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March 22, 2023

Hello everyone,

I try to migrate from the server to the cloud with 2 apps, both installed in the cloud but the migration assistant always asks me to install one of them so I can't complete the migration with the two needed apps.

It's the "Actions for JIRA Service Desk" app that is not recognized even if it's installed in the cloud.

Any help would be greatly appreciated.


1 answer

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Sanjen Bariki
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June 5, 2023

Hi @Thomas Pfalzgraf ,


Welcome to Atlassian community!

This issue occurred Due to some glitches from JCMA plugin.

In this case, you just need to remove two files then restart jira.

  1. Stop Jira.
  2. Clear the plugin cache by removing the following directories:
  • <jira-home>/plugins/.bundled-plugins
  • <jira-home>/plugins/.osgi-plugins

If again this issue occurred then Raise a ticket with Atlassian team to fix this issue from backend. Atlassian Team will provide one Dark Feature to enable.


Please accept this answer If it helps you.


Sanjen Bariki

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