nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Mentions randomly not working

David Yu

Has anyone experienced mentions randomly failing?

In the Console, I'll see an error for "undefined missing jira/mention/mention-element"

This is all random...if I reload the page, it works again.

On 9.12.4; I did not experience this prior to upgrading from 9.4.X.

Accepted answers

David Yu

https://jira.getxray.app/browse/XRAY-9729

Was due to X-Ray add-on.

Update: X-Ray believes it's something Atlassian introduced that's causing an interaction with plugin vendors, not just X-ray.

All comments

Benjamin_tmh9yg

@David Yu

Haven't encounter this but sometime I do run into weird quirks here and there. Usually, clearing of the cache or going into incognito mode takes care of it.

David Yu

https://jira.getxray.app/browse/XRAY-9729

Was due to X-Ray add-on.

Update: X-Ray believes it's something Atlassian introduced that's causing an interaction with plugin vendors, not just X-ray.

Gilles Volluz

FYI, I do get the same console error in Firefox, but not in Chrome. Clearing the cache didn't help, and reloading the page many times as well. What a pain in the ass!

Heiko Gerlach_w4du64

Since neither Atlassian nor XRAY fixed this bug, today I have created a simple Jira App.

Steps to create your own Mention Bug Fixing App (Requires Atlassian JDK)

atlas-create-jira-plugin

Now after creation you do not need any other components/modules to add.

Just edit the atlassian-plugin.xml

Add the following dependency to your web resource.

<dependency>jira.webresource:mentions-feature</dependency>

Add the context atl.general

Edit the .js file and add this line

window.require("jira/mention/mention-element");// bugfix for missing mention element

Package with atlassian-package,

Install and the issue will be solved.

Good Luck

Heiko Gerlach

Nexus AG

Here is the complete atlassian-plugin.xml

<?xml version="1.0" encoding="UTF-8"?>

<atlassian-plugin key="${atlassian.plugin.key}" name="${project.name}" plugins-version="2"> 
<plugin-info> 
<description>${project.description}</description> 
<version>${project.version}</version> 
<vendor name="${project.organization.name}" url="${project.organization.url}"/> 
<param name="plugin-icon">images/pluginIcon.png</param> 
<param name="plugin-logo">images/pluginLogo.png</param> 
</plugin-info> 
<!-- add our i18n resource --> 
<resource type="i18n" name="i18n" location="MentionBugFix"/> 
<!-- add our web resources --> 
<web-resource key="MentionBugFix-resources" name="MentionBugFix Web Resources"> 
<dependency>com.atlassian.auiplugin:ajs</dependency>
<dependency>jira.webresource:mentions-feature</dependency> 
<resource type="download" name="MentionBugFix.css" location="/css/MentionBugFix.css"/> 
<resource type="download" name="MentionBugFix.js" location="/js/MentionBugFix.js"/> 
<resource type="download" name="images/" location="/images"/> 
<context>MentionBugFix</context> 
<context>atl.general</context> 
</web-resource> 
</atlassian-plugin>

and the Javascript File

window.require("jira/mention/mention-element");// bugfix for missing mention element

Heiko Gerlach_w4du64

The solution is tested heavily by at least 200 Users and it works very well in Jira 9.12.14.

Please make sure to reload your Browserpage once after installing the App.

BR Heiko

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