Mail Handler not working

Michal Wallus
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 26, 2023

Hello, I'm trying to reproduce the solution I applied in previous Jira Software instance. It was working very well, but now in new instance it's not working at all. This is how it looked like: Screenshot 2023-05-26 144254.jpg

It was creating issues in Software project when someone sent email to Default Cloud Mail Server address and there was specific e-mail address in CC. Person who was in CC was also an admin of the project. 

I replicated the same approach in new Jira instance. Person who is in CC is also an admin of the new project, configuration is basically 1:1 like on the screen above, however the issues are not being created at all. Is it something related to permissions schemes or something else? Does anyone have any clue?  

1 answer

0 votes
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 28, 2023

@Michal Wallus  Are both instances active?

Suggest an answer

Log in or Sign up to answer