Mail Handler not working 100% of the time.

[Scala IT]

I have a Mail Handler that works... most of the time. For some reason I have one user that cannot create tickets via emails. When I log into the monitored mailbox her emails are unread. 

There is an email address (working@company.com) that seems to generate tickets 100% of the time... even from the person mentioned above.

An external org has setup their own email address that forwards to the working@company.com address. While the email forwarding creates tickets most of the time it does not work 100% of the time. 

How could I troubleshoot this? Has anyone seen something like this? There doesn't seem to be anything in the logs, although I could be wrong there.

Thanks,

Mike

[Graham Twine]

Hello @Scala IT ,

Have you enabled the mail debug log in settings?

This may be a good resource to start with

https://confluence.atlassian.com/jirakb/how-to-troubleshoot-issues-with-the-email-channel-973489501.html