Lost all Additional fields steps in global automations

[Christian Kessel]

We have a couple of global automations running, eg for assigning the Teams field based on issue assignee. Today I got notifications of first failures and upon inspection, I found that the "Additional fields" in the "Edit issue" step have been cleared for all automations we use.

The automations themselves have not been touched by anyone, also shown in the Rules Overview (Updated > a month ago) and from the audit log, I see that they were successfully executed (also updating additional fields as configured earlier) until yesterday.

Anyone else facing such issue? Is there a backup available to restore these rules?

[Marc -Devoteam- · Accepted solution]

Hi @Christian Kessel 

This might related to the active incident that is running on app and automation related.

See: https://status.atlassian.com/

I suggest to raise your issue at Atlassian Support if this is the case, or there is an instance related issue.

[Christian Kessel]

Seems indeed related to the active incident (also confirmed in support ticket). I see some automations have already been restored automatically.