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Jira form submission triggers repeat Create Issue popup

Steven Russel
Steven Russel
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March 21, 2024

I created an intake form to simplify ticket creation process for users outside of our group. When the user clicks Create after filling out the form, a ticket is created but then the Create new issue popup is automatically triggered again on top of the newly created ticket. 

Is there a way to control this behavior? 

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Valerie Knapp
Valerie Knapp
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March 22, 2024

Hi @Steven Russel , thanks for your question and welcome to the community!

Please can you clarify how you created a form? Are you using an Issue Collector for this? Or are you using an automation or an integration to bring the ticket content into Jira?

Looking forward to your response 

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