Jira chart Chinese garbled problem

周超 October 9, 2018

Chinese selected during installation,Chart Chinese garbled problem,Please check it,tks!

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Nic Brough -Adaptavist-
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October 10, 2018

This sort of thing happens when there are problems with the encoding settings.  I've seen it with European languages (other than English) when two or three of these have been set:

  • the JVM has one encoding
  • the Tomcat has been told to use another
  • Jira Jira using a different language not fully supported by the encoding

Have a look at the system information page to check if the encodings are consistent

The other problem that might cause it is missing fonts on the server (sometimes on the browser, but that usually affects more than just the labels in charts).  If the server doesn't have the font Jira is trying to use, it hands it a guess at a replacement, which is often a bad guess and does what you're seeing.  To fix that, it's usually a case of installing a font pack on the server, but I'm not sure which one you might want to use for this.  I'd have a look at the raw html to see if you can see which font the chart is looking for.

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Ollie Guan
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April 8, 2020

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