Jira Work Manangement - Report Filter Fieldd Data Not Exporting to Excel

[Clint Moollen]

Hi,

We have created a simple project on JWM to track team commitments. We have set up a report filter that we use to extract an Excel version of the tracking tool. 

Issue: When extracting this in Excel format, all the fields names and columns are populated, but the data for 2 of the custom fields do not populate any data on the Excel report, although the data is available in the JWM project fields.

Customer Fields: Department (Drop Down); Quality Assurance (Drop Down)

How do I resolve this issue?

Thank You

[Clint Moollen]

PS: Also tried extraction using Jira for Cloud Excel App. Same results - No data in the 2 customer fields. There are other customer fields created and these populate fine.