Jira Testrail Integration not working

[Jira-User]

Hi,

I tried to integrate TestRail for JIRA Test Management app in Jira.
Configured according to the official documentaion by providing the testrail server URL and Integration token.

We have JIra Server edition version 8.13.0 and Testrail version v7.0.2.1016.

However after saving the Integration when I click on testrail dashboard it shows:

" 

Your TestRail integration is not yet configured. Please configure the integration in JIRA's administration area under Add-ons > Manage add-ons > TestRail for JIRA Test Management > Configure."

 I would like to know what i am missing?
Do I need to add Jira details in testrail administration also?

Any help would be highly appreciated.

Thanks

[Jira-User]

Hi rkumar,

No we are facing same problem:

Below is our configuration:

Kindly suggest!

[Bibek Behera]

@Jira-User @rkumar ,

Let me know if you are still having the issue, I was able to successfully setup the integration.

-Bibek

[rkumar]

Hi All,

It's asking for test rail connection and API key 

how to configure it