Jira - Slack integration problems

[Edgar Sierra]

Hi All!!

I have a Jira Clound - Slack integration. I would like to see in a specific Slack Channel ONLY the issues that go (transition) from "Ready to Deploy" to "Done".

I currently have the below setup but it is not working! All and every ticket that transition to "Done" even if it was not previously in "Ready to Deploy" is making it to the Slack Channel.

Any idea on how to properly configure this (see in a specific Slack Channel ONLY the issues that go (transition) from "Ready to Deploy" to "Done")?

[Alexis Robert]

Hi @Edgar Sierra , 

you can use the following JQL to only get issues using the Ready to Deploy to Done transition : 

status changed from "Ready to Deploy" to "Done"

Let me know if this helps, 

--Alexis

[Edgar Sierra]

That didn't work :(

We updated the JQL, created a ticket and move it through the flow, the ticket did not make it to the Slack Channel...

[Luiz Silva]

Hi @Edgar Sierra 

The status changed from clause should work but you still have to select Done in Status is transitioned to field.

I was able to replicate such configuration successfully, just with a different status name:

Hope that helps. Cheers!

[Edgar Sierra]

Hi @Luiz Silva ,

That did not work either :( 

This is the config we setup yesterday

And today we got

[Luiz Silva]

Hi, @Edgar Sierra 

I just found that there's a bug in Jira that makes the "status changed" JQL criteria to be unreliable on NextGen projects. Here are two related tickets:

1. https://jira.atlassian.com/browse/JRACLOUD-70797
2. https://jira.atlassian.com/browse/JSWCLOUD-21154

For what's worth, I had done my previous test on a classic project. I double-checked it today and I confirmed it works on a classic project but it does not work on a NextGen project.

I have reported this internally but consider voting on those issues to help the Jira team to prioritize it.

[Edgar Sierra]

Hi Luiz!

Our projects were not "Next generation" projects, however, after the changes we made based on your suggestion, most of the projects were working ok except for two of them (like 2 out of 7), for those ones, we removed the config and re-set the same suggested setup, that seems to be working for now. We will be monitoring the channel everyday but now seems everything is working as expected!! thank you very much!