Jira Service Management - Can't Edit Workflows

[Cole Thatcher]

Hello,

I'm using JSM and supporting an IT team but seem to be unable to edit workflows anymore. When I had previously set this up, there seemed to be a "hidden" settings page under Request Types > Issue Settings.

When I got to Project Settings > Workflow, I can see the workflow but don't see any edit options (images below). I remember being confused on where to find these settings a few months ago when I set it up.

I am a org and site admin so I don't think its a permissions issue.

Note: I know its a pretty basic workflow, we are trying to keep it simple.

Thanks in advance for the help!

[Mikael Sandberg · Accepted solution]

Hi @Cole Thatcher,

Welcome to Atlassian Community!

If you have Jira admin permissions you should see a pencil under Actions when you go to Project settings > Workflows that would allow you to edit the workflow. Another way to get to the workflow editor is to go to Settings > Issues > Workflows and locate the workflow from there.

I would check and make sure that you are in the Jira admin group, and also make sure that you have been assigned a JSM/Jira license.  

[Cole Thatcher]

Hey, thanks for getting back to me so quickly!

On our project we unfortunately haven't ever been able to go to Project Settings > Workflow and edit the workflow from there. I can see that page, but there isn't a pencil icon. We always had to go Settings > Issues > Workflows to edit. However, that settings page seems to have moved or been removed? I'll include some images.

[Mikael Sandberg]

Okay, since you do not see Settings > Issues that means that you do not have Jira admin permissions, and that would explain why you also do not see the pencil when going to Project settings > Workflows. Without Jira admin permission you will not be able to edit workflows.

[Cole Thatcher]

It looks like I was an org and site admin but at some point I lost jira admin. I was able to fix that and it works now. Thanks!

[Marko Blagus]

Hello @Cole Thatcher

Welcome to the community!

Did you try to edit workflows by going to Issues -> Workflows -> Pick a workflow -> 3 dots -> Edit.

Let me know.

Best regards,

Marko Blagus

[Cole Thatcher]

Hey Marko, I don't have an issues settings that I can access. I used to have that page, but can't see it anymore. Please see my reply below for images. Thanks for getting back to me so quickly!

[Marko Blagus]

If you used to have it but don't anymore, you're not org and site admin anymore.

Org, site and jira admins have access to that page.

Best regards,

Marko Blagus

[Cole Thatcher]

I was an org and site admin but not a jira admin (must have lost that at some point when we did some role cleanups). I made myself a jira admin and that fixed it. Thanks!