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Jira JSON Import Wizard not recognizing my user

Ben Upham_ntq8qz

I'm importing a bunch of cases from Fogbugz/Manuscript. I have a Fogbugz user named "Ben Upham" and I am using the Jira user "Ben Upham" to import the Fogbugz data. But when I do so, I get the warning "Commenter named Ben Upham not found. Creating issue with currently logged in user instead".

This is fine for any Fogbugz cases or comments that are by me -- since it will be assigned to me anyway. But for other users, I need this to work. I assumed that if the Fogbugz and Jira users have the same name -- "Ben Upham" it would match them. Is that not true?

Thanks!

Accepted answers

Ben Upham_ntq8qz

This is because the tool uses "username" which is not the same as display name. My display name is Ben Upham but my username is admin -- which is not shown anywhere in Jira or the Atlassian ID site. It is however viewable in the URL if you view a user in System settings.

All comments

Ben Upham_ntq8qz

endikaesteban

Hi my friend.

I have the same problema, where I can find that URL? Where in System settings?

endikaesteban

Thx Ben Upham!!

I have found it. All the user have an hexadecimal ID that you can use, but in my case I can use too my public name...I dont understand why...

Thx anyway!

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