Jira Issue Collector - Submitting Multiple Tickets

[Reyna]

I am using the Jira Issue Collector to submit multiple issues from a .html file. Suppose there is a section labeled "Missing info" with 10 issues under it, each with its own Issue Collector button. How could I program it so that by clicking one button, the collector would loop through and submit each issue without me doing extra work? Do I need to run a script or customize a trigger?

I thought of triggers, but they are mainly to customize how the dialogue box looks. I tried going into the Jinja templates and changing where the anchor tag is to "Missing info", but then that would submit ten issues as one issue.

I am lost. Any help would be great, thank you!!

[Benjamin · Accepted solution]

HI @Reyna ,

That's not the intended design of an issue collector. It's for collecting feedback from a user where a user enter info on a form and submit it and becomes a single ticket for a particular project. 

IF there's a need on the issue collector feature, then what can be done is have the issue be created. Then create an automation where when this ticket is created by the issue collector, then create other tickets that you need. 

To create the same 10 issues, you would look to script it or utilize API calls. There's also add-ons out on the market place to create multiple tickets based off of a template. There's add-ons that will create tickets base off another issue workflow transition.  

[Reyna]

@Benjamin Thank you! Do you know any of the add ons by name? The ones I see are all for customizing the look or fields. The ten tickets are of a similar issue category but each ticket is different in that it points to different areas of a document (thus needing separate entries). 

[Benjamin]

HI @Reyna ,

You Welcome. You can look into:

• Project automation for Jira
• ScriptRunner

For automation within a workflow:

• JSU
• JMWE

OR you may want to create your own setup. Embed a widget into the website and have a java/python script to parse the data and create tickets using Jira APIs.