Jira Automation Slack Multiple Users

Wojciech Klupś February 1, 2022

Hi!
Is there any possibility to use one automation rule for sending Slack message to multiple users? For example to fill this field with more than one Slack user id?

slackmessage.PNG

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Chris Buzon
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February 1, 2022

Sure, you can add another action (after this action) that sends the message to another user.  It's possible to also send to a channel, but that field only supports one at a time.

Wojciech Klupś February 3, 2022

Right, that clears that for me. Thanks! :)

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Chris Buzon
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February 4, 2022

My team uses the legacy webhook url method (which is one day not going to be supported anymore), and sends to channels when we need to contact multiple users.  I have created a few rules that will branch and send messages to different people using that Channel or User field and individual send slack message blocks tailored to each user (it still needs some value in the webhook field, but I just use any existing one - like a test channel with nobody in it)

Abiodun Famoye
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August 24, 2022

I followed the steps you gave above but I noticed all users I created the actions for are all getting the automated notifications which are meant for other users even when the notification is not for them.

I created a rule for developers to get notified on slack whenever tickets are assigned to them but they are all getting notifications for all developers. 

Please is there any resolution?

Chris Buzon
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April 3, 2023

You'd have to confirm the watch list and notification settings in your instance.  Both can create notifications for users that have nothing to do with automation.

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Shikha Verma August 29, 2023

Hi Chris
Can you please help me with this? I want to send Slack notifications to a specific channel and send messages to two different users. 
How can that be possible in one automation? 

Chris Buzon
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August 30, 2023

You just add several Send Slack message actions in the same rule.  You can use the If/Else block for the individual users, or you can just string them together as actions along the main timeline for the rule.

It'd look something like this (sub in your own requirements for triggers, conditions, etc)

image (44).png

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