When ticket status is changed from To Do to Draft, I want to display certain custom fields, is it possible?
Hi @manisha c and welcome to the community,
You can achieve that using a transition screen. In this screen you have to add the specific field you mention:
Let me know if this helps.
Hi @Alex Koxaras _Relational_ Thanks for the fix, It worked! How do I make these fields mandatory? Right now I can bypass these fields and move the ticket to next status.
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Hi @Swaroop Kumar,
you can use Field Required Validator and define all the fields that must not be empty during the transition.
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