JIRA Character Limits on Comments and Description 32,767?

[Neal Culiner]

This seems to be new in 7.x series, a character limit in Description and Comment fields?  As developers we paste in application output which can be lengthy but I'm also not sure the character counter is correct.  We also use JEditor in our instance if that's related?

The entered text is too long. It exceeds the allowed limit of 32,767 characters

[Neal Culiner · Accepted solution]

I googled jira.text.field.character.limit after reviewing the case above, the answer is go to Administration > General Settings and click Advanced, find the property, click the value on the right to change it, 0 is unlimited.

[Ambereen Hameed]

Hello, this option is not viable in the cloud instance it seems. 

[Ideal Lebensversicherung a_G_ Lizenzmanagement]

But for server. Anyways, it seems like it does not affect max character limit of predefined fields such as checkbox 

[Boris Berenberg]

This was changed in: https://jira.atlassian.com/browse/JRA-28519 Take a look there to see how you can increase this value.

[Charlie Monroe]

Hi,

I can't find this setting in Administration > General Settings > Advanced - it no longer seems to be there. I kind of need to up this a bit since I get longer messages via email from time to time...

If there any way to get this changed?

Thanks!

[Daniel Micallef]

Adminitration>System>Advanced Settings > 'jira.text.field.character.limit' in JIRA 7.1.9 

[Neil Root]

[Neil Root]

That screenshot is from Jira v7.10.2 (server)

[Oleksii Zatulskyi]

I've found the reason. In my case, I've tried to insert more than 255 length string to Custom Field with type Single Line string.

I've changed it to Multiline string and now my import is working as expected :)

[Nic Brough -Adaptavist-]

It is, the core of JIRA just looks at the total count.  JEditor's injection increases the count.

[Michael Rose]

The HTML that JEditor embeds in it fields must be getting included in the character count. I was seeing this same message and when I check the character count in word, it was only about 8k characters. I was able to workaround the problem by highlighting all of the text and clicking the broom icon to clear all of the formatting.

[Etienne Scraire]

I had the same problem. I really could not find it in the UI.

Go on your JIRA server, find jpm.xml

(default: /opt/atlassian/jira/atlassian-jira/WEB-INF/classes/jpm.xml)

Search for jira.field.length in the file

(/jira.field.length in vim)

Change the value in there to whatever you'd prefer.

[Charlie Monroe]

So there is no way to change this on the cloud instance?

[Etienne Scraire]

I had the same problem today and we couldn't find it in the UI.

My suggestion would be to contact support and explain the situation, they can either point you to the option in the UI (if all of us somehow missed it) or at least perform the steps I described on the server.

My guess is that error message wasn't updated when that setting moved in the UI.

[Charlie Monroe]

Thanks! I'll contact the support.

[Krishna Deepak]

Any help from the support?