Issue with dashboard view

[Pierrick JUSSELME]

Hello community,

I share you an issue that i can't explain / understand in my Jira  Saas (Jira Core 8.13.19). 

A user has shared me a dashboard, with differents filters. 

For me, i can see all filters result and dashboard. (15 filters in total)

For her, a message appear for 3 filters (see attachment).

For Dashboard & filters : group is "Viewers Group: jira-core-users" (She is in this group)

Any suggestion what can i do to solve it ?

[Pierrick JUSSELME · Accepted solution]

I solved the issue.

The user concerned, hadn't any privilege to a project in the filter. (here in the screenshoot the project 13900).

I modified the filter and then it worked for here :)

[John Funk]

Hi Pierrick - Welcome to the Atlassian Community!

There is no attachment, but make sure that each of the filters AND the dashboard is shared with the user, and not just the dashboard. 

[Pierrick JUSSELME]

Thanks John,

*i updated my post with the screenshoot

Yes i checked, the dashboard and filters permission. They are shared with "Group: jira-core-users"

The user is already in this group when i check her profil in "user management"

[John Funk]

See if the user can run that filter directly (outside of the dashboard).

[Pierrick JUSSELME]

OK, 

I think we are close to the pb and it seems to be a privilege issue.

I ask my user to go to the filter directly and here the result. (for information for me, the filter run well)  

A value issue appear (see screenshoot)

I tried to search in this page 13900 => XXX/secure/Dashboard.jspa?selectPageId=13900 

But it doesn't seems the error indicated in the screenshoot come from this page... 

How can i find my value ID 13900 ?

Thanks :)