Issue with LDAP user directory

[Manisha Sharma]

Hello Team,

I enabled the ssl services on JIRA and the test shows connection successful as well:

[root@JiraPOC-shrmrp jira]# /opt/atlassian/confluence/jre//bin/java SSLPoke DC-IAD6B-EX01.ant.amazon.com 636
Successfully connected

However, I see the same error when trying to connect to the above host while setting up user directories:

Connection test failed. Response from the server:
DC-IAD6B-EX01.ant.amazon.com:636; nested exception is javax.naming.CommunicationException: DC-IAD6B-EX01.ant.amazon.com:636 [Root exception is javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target]

[Pavel Junek]

Hi @Manisha Sharma,

Welcome to Atlassian community!

Regarding log error it seems the problem is in SSL certificate.

• Unable to Connect to SSL Services due to PKIX Path Building Failed sun.security.provider.certpath.Su   
• Jira server throws SSL handshake failure errors when behind a proxy 

Pavel