Issue HTML to markdown parser

Mahekkumar Chaniyara
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May 23, 2024

Hey,
I integrated the Jira service with my project. However I have found some issues in the comment content format.

Issue Detail:

I typed some content in the text editor converted HTML to JIraMarkup and pass it to Jira but in a comment, it did not render properly(SS 1).


Screenshot from 2024-05-23 18-22-22.png

Now I type the same content in call JIRA post API from Postman and get comment in Markup format. Now I copied those comments and sent the same comment content from Postman and see on Jira ticket output content is not rendered properly ( SS 2 , SS 3 )

Screenshot from 2024-05-23 18-26-32.png

Screenshot from 2024-05-23 18-27-14.png

Output: 
Screenshot from 2024-05-23 18-22-22.png

Does anyone have an idea of why it is happening?

 

1 answer

0 votes
Clark Everson
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May 31, 2024

Hi @Mahekkumar Chaniyara 

Welcome to community!

I would recommend taking all of your logs and opening a ticket with atlassian support as they ca generally review logs in more detail to determine the issue. And can also check in your database if there is anything uniquely going on

Best,

Clark

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