Is it possible to automatically create a ticket in Jira from a email in configured mail box?

ramakrishna pavan February 6, 2018


We have a support mail box.
User sends e-mails to it for any issues they face.So support persons looks in to it and creates a ticket in JIRA.

We want to automate those each and every email as ticket in JIRA.
is there any way that JIRA monitors a mail box continuously and creates a ticket when ever a new email comes in to the mail box?

Thanks & regards

1 answer

0 votes
Mitchell Davison [EY] February 6, 2018

Hi Pavan,

You can indeed setup a mail handler that will automatically pick up emails from a specified inbox and create Jira tickets from their contents:

Hope this helps.

Kind regards,

Mitchell Davison

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