When a customer attempts to create an issue which has a Date Picker custom field and enters a date in a format that is unrecognized, JIRA will throw an error and prevent the issue from being created.
we had the same issue. The client has another profile language configured than the system default language of JIRA. Seems to me like a bug. After setting the default language as profile language it worked again.
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This is happening because the date is not getting filled correctly according to the language pack.
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We could see a workaround mentioned for the Portuguese and Dutch languages in the bug ticket.
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