Increment Count Doesn't Work

[r2d2]

On Jira, I have a field called re-opened count which in essence every time the bug is re-opened the count increments however I've noticed this only works if it doesn't have a count present once we hit the count of of 1 this no longer works. Any ideas why this is?

The code is as follows: - 

{{#=}}{{customfield_10401}} + 1{{/}}

[Alex Koxaras _Relational_]

Hi @r2d2 

This rule should work fine without any problem. I've tested it and it's fine. Can you use instead of the customfield id, the field's name? E.g. I used 

{{#=}}{{Number}} + 1{{/}}

Or you can use as well:

{{issue.Number.plus(1)}}

[Kelly Arrey]

@r2d2 Is this an automation rule? If so, how is it triggered? 

[r2d2]

Yes its an automated rule, changes based on status changes e.g. will update when moving from closed to reopen or rejected to reopen.

[r2d2]

I've used the following code but once the increment moves to 1 it doesnt move to 2 

{{#=}}{{Number}} + 1{{/}}

[Alex Koxaras _Relational_]

@r2d2 can you share a screenshot of your code and to describe what do you do and you expect it again to increase by 1?

[r2d2]

The code is as follows

{{#=}}{{customfield_"enter project id here"}} + 1{{/}}

{{#=}}{{customfield_12345}} + 1{{/}}