If anyone moves a ticket through the swim lanes, it is automatically assigned to the person who move

khushboo_puri April 24, 2023

If anyone moves a ticket through the swim lanes, it is automatically getting assigned to the person who moved it. Is it it a expected behaviour?How to change it?

3 answers

3 votes
John Funk
Community Leader
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April 24, 2023

Hi @khushboo_puri 

These is either a post function on the transition in the workflow that is setting the assignee to the current user or there is some type of automation running that does that (ScriptRunner or Automation for Jira or something like that).  I would check the workflow first. 

1 vote
Callum Carlile _Automation Consultants_
Community Leader
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April 25, 2023

Hi @khushboo_puri 

In addition to the above two answers, you can use the issue's history to investigate how the changes have been made, and by clicking on the Automations 'field' on the issue, this will show you if any automation rules have been triggered and executed

0 votes
Fabio Racobaldo _Herzum_
Community Leader
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April 25, 2023

Hi @khushboo_puri , 

in addtition to @John Funk  answer, please check if there is some automation in place.

Fabio

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