I reopened an issue but I cannot change the resolution from 'Done' to 'Unresolved'.

[Aaron Nanny]

[mogavenasan · Accepted solution]

Hi @Aaron Nanny,

You will need to have a workflow post-function within the reopen transition to clear the Resolution field. You may refer to Clear the resolution field when an issue is reopened in Jira server for the steps.

I hope that this helps.

Thanks,
Moga

[Aaron Nanny]

Hi Moga,

Will this work on issues that have already been reopened?  I did the steps in the article but the resolution is still greyed out and set to Done.

Thanks,

Aaron

[Nic Brough -Adaptavist-]

No, the post-function only acts when a transition is executed.

[Aaron Nanny]

The issue has to be closed and re-opened again?  Also, the issue is re-opened but does not show up in the Open Issues filter.

[mogavenasan]

Hi @Aaron Nanny,

The issue has to be closed and re-opened again?

Yes.

Also, the issue is re-opened but does not show up in the Open Issues filter.

We are trying to remove the Resolution when the issue is reopened. Can I know if the Resolution is being removed?

Thanks,
Moga

[Aaron Nanny]

I closed the issue and re-opened it.  The resolution is unresolved now and shows up in my open issues filter.

[Mikael Sandberg]

Hi Aaron,

Welcome to Atlassian Community!

You can only set the resolution to unresolved as part of a post function in the workflow, it is not possible to do it by adding the resolution to a screen. Have a look at Advanced workflow configuration for more information.

[Aaron Nanny]

Thank you