I have Jira Lab turned on, but it's only showing the legacy view

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October 15, 2020

Hi Jira Community, 


I really like Jira Lab with a new view. Somehow, starting yesterday, it was turned back to the legacy view. I toggled Jira Lab on and off, but can't get it to work. Does anyone have any advice on this? 

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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 20, 2020

Hello @rshin,

Welcome to Atlassian Community!

Checking for similar cases and bugs, I didn't find anything that could help us identify what is happening in your case.

Just to make sure that we are on the same page, I would like to know if when you enable Jira Labs, the new issue view doesn't work on any ticket or if it only affects specific pages.

Have you tested using another browser or incognito mode?

Is it affecting other users?


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