I closed a sub-ticket then I opened it again, however, it appears to be closed on the main ticket.

[Gusztav Braikoff]

I closed a sub-ticket related to the main JIRA ticket. Then I opened it again. However, it appears to be closed on the main ticket.

Can this be fixed?

Thank you in advance for your help.

[Valerie Knapp]

Hi @Gusztav Braikoff , welcome to the community and thanks for your question!

Do you mean that the sub-ticket has a status of open but still has a resolution of closed? Typically this happens when there isn't a post function where, when the issue goes back a step in the workflow, to clear the resolution.

Please check the documentation for this here - https://confluence.atlassian.com/adminjiraserver/working-with-workflows-938847362.html 

Hope this helps but if not, please give us your feedback and either I or someone else will try to help.

Cheers

[Gusztav Braikoff]

Yes, thank you, I see.

[Trudy Claspill]

Hello @Gusztav Braikoff 

Welcome to the Atlassian community!

Can you provide a screen image of what you see? Is the main ticket showing the wrong status for the sub-ticket?

[Gusztav Braikoff]

Hello @Trudy Claspill,

Thanks for the help. The problem is reversed. The reopened sub-ticket still appears to be closed. I also attached a picture, but I can't see it now.

[Trudy Claspill]

Please try reattaching the picture or describing what you see.

Is the correct status shown next to the sub-ticket when you are viewing the main ticket?

Does the issue key for the sub-ticket have a line through it?

[Gusztav Braikoff]

Yes, the sub-ticket have a line through it. 

[Trudy Claspill]

If you open that issue directly does it show the correct status value?

And do you see a value displayed in the Resolution (Megoldas) field?

If so, then I believe @Valerie Knapp 's answer applies.

[Gusztav Braikoff]

Yes, the sub.tickett resulution field is Completed status. I follow the Ms. Knapp answer.

Have a nice day, and thank you.