I am a project manager developers are users, users can not access boards and backlog

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April 3, 2023

There is no backlog, no active sprint, and when you click on Boards it says can't connect to your board

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Scott Theus
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April 3, 2023

Hi Anitha,

I run into something like this quite a bit, and nearly every time the issue is with the filter permissions. Here's some steps:


  • Open the board. Click the ellipses ("...") in the top right corner
  • Select "Board settings"
  • Under the "General" settings item from the list on the left, find the "Filters" section
  • Click "Edit Filter Query"
  • Click "Details" next to the filter name, then click "Edit Permissions"
    • If you don't see "edit permissions" then you will have to ask the owner of the filter to do the next steps.
  • Under the "Viewers" dropdown select the group you want to share the board with. I usually just make it shareable to the entire organization.
  • Click ADD and save the changes. (note: you have to click ADD after you make your group selection, otherwise it would add the permissions for the group)
  • Go back to the board. You should see the issues now. 
  • Your team members may need to refresh their bowsers to have th enew permissions settings. 

Hope this helps, if not we can explore more troubleshooting.



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