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I accidently added 11 member and my account automatically change to standard plan

KeslerWong
KeslerWong
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February 28, 2024

How can i request to revert my plan to the free version. 

 

Thanks

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John Funk
John Funk
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February 28, 2024

Hi Kesler - Welcome to the Atlassian Community!

Make sure you make at least one person in active so you are down to no more than 10 users. 

Then go to Settings > Billing

Click on the Manage link to the right of the product you want to change. 

Then go to the Product and click Change next to where it says Standard plan. 

Then click on Free to change it back. 

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Marc - Devoteam
Marc - Devoteam
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February 28, 2024

Hi @KeslerWong 

Welcome to the community.

In addition to the solution @John Funk has provided, here is a link to the documentation.

remove-product-access-for-users 

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