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I accidently added 11 member and my account automatically change to standard plan

KeslerWong

How can i request to revert my plan to the free version.

Thanks

Accepted answers

John Funk

Hi Kesler - Welcome to the Atlassian Community!

Make sure you make at least one person in active so you are down to no more than 10 users.

Then go to Settings > Billing

Click on the Manage link to the right of the product you want to change.

Then go to the Product and click Change next to where it says Standard plan.

Then click on Free to change it back.

All comments

John Funk

Hi Kesler - Welcome to the Atlassian Community!

Make sure you make at least one person in active so you are down to no more than 10 users.

Then go to Settings > Billing

Click on the Manage link to the right of the product you want to change.

Then go to the Product and click Change next to where it says Standard plan.

Then click on Free to change it back.

Marc -Devoteam-

Hi @KeslerWong

Welcome to the community.

In addition to the solution @John Funk has provided, here is a link to the documentation.

remove-product-access-for-users

Samarth Khare

Hi removed the user (i added 15 , was not aware of limit ) so that now user count is 8 now , still i am unable to change my account back to free one .

When i am trying these below steps if still showing 15 people and free plan is greyed out :

Settings > Billing

Click on the Manage link to the right of the product you want to change.

Then go to the Product and click Change next to where it says Standard plan.

Then click on Free to change it back.

Samarth Khare

@Marc -Devoteam- @John Funk

Hi I removed the user (i added 15 , was not aware of limit ) so that now user count is 8 now , still i am unable to change my account back to free one .

When i am trying these below steps if still showing 15 people and free plan is greyed out :

Settings > Billing

Click on the Manage link to the right of the product you want to change.

Then go to the Product and click Change next to where it says Standard plan.

Then click on Free to change it back.

John Funk

Yeah it takes a bit for the screen to reflect the right count when you take some users out.

Marc -Devoteam-

HI @Samarth Khare

Check the all the users, do they still have Jira access, are the member of the group jira-users<name of you instance>

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