How to show subtask on Advanced Roadmap ?

[Thierry Bouvet]

I have create a Roadmap which contains Epic, stories and subtask.

If I create a subtask on a story, automatically I can show it in the roadmap: 

 

I have created a new ticket type (as a story) but in this case, I don't see subtasks:

Any idea please ?

[Andy Heinzer]

Hi @Thierry Bouvet 

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-225723

Please grant data access within that support case so that our support team can investigate this further to help out.

Andy

[Becky Brooks - Visor for Jira]

Timeline doesn't visualize Subtasks. Are you sure you're using Advanced Roadmaps and not Timeline?

[Valerie Knapp]

Hi @Thierry Bouvet , thanks for your question.

Is this a plan inside of a project? If so, please check the board configuration settings here -

that the child-level issue scheduling is enabled, the second option here ^

Does this help at all?

[Thierry Bouvet]

It is not inside a project, It is timeline in "Plans" menu:

 

[Valerie Knapp]

Hi @Thierry Bouvet , ok, thanks for the clarification.

More questions,

Does the DIG-65 have Subtasks?

Please can you check in the Plan settings that nothing is being excluded? If you can see other Subtasks, okay, they are not being excluded by type, but can you check please there aren't other restrictions in place? Including the date range to be included.

Cheers

[Thierry Bouvet]

Hi @Valerie Knapp ,

I confirm you that DIG-65 have subtasks.

I don't have any restrictions.

The only difference with a story is that it's a new ticket type (risk).

Cheers

[Valerie Knapp]

Hi @Thierry Bouvet , are the subtasks more than 30 days old?

[Thierry Bouvet]

Hi @Valerie Knapp 

No the tasks were created 2 weeks ago. 

[Valerie Knapp]

Hi @Thierry Bouvet , thanks for your patience. Do you have this option here, in the settings -

Please can you check what the result is for an issue key of one of the Sub-tasks?

[Valerie Knapp]

When I returned to the plan, when I modify the settings under Filter to include Subtasks in the hierarchy, I see the Sub-task I created

[Thierry Bouvet]

In the menu "Find issue", it seems to be ok :

But, my subtask are in the bottom (tasks not linked), they don't appear in the bottom of the parent key :

[Valerie Knapp]

Hi @Thierry Bouvet , thanks for your comment. I don't seem to be able to replicate this problem. I will escalate this to Atlassian so we can get you some help.

[Thierry Bouvet]

Do you test with a new type of ticket ?

[itzmonk3y]

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