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How to send an email to and have it create a request?

Vincent Ivory
Vincent Ivory February 27, 2024

 Is there an email address that I can send an email to in Jira and have it create a request in a project?  We entered two requests, one via "Request a change" and another through "Emailed request".  But we will need our users to just send an actual email through MS Outlook that will create a request just like the "Emailed request" option in the Jira portal. Thanks

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Trudy Claspill
Trudy Claspill
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February 27, 2024

Hello @Vincent Ivory 

If the destination project for the emailed issues is a Jira Software project, refer to this documentation:

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

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Vincent Ivory
Vincent Ivory February 27, 2024

Thank you!

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Trudy Claspill
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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February 28, 2024

You're welcome.

If my response has helped you solve your requirement please consider clicking the Accept Answer button.

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