How to restrict users to create their own Jira cloud instance using company email address?

[Pasam Venkateshwarrao]

Hi Team,

How to restrict users to create their own Jira cloud instance using company email address?

[Nena Kruljac]

Does our Jira / Confluence instances or Atlassian documentation somehow "encourage" users to do this? Any ideas?

[Gary Spross]

There should absolutely be a way, especially when Atlassian considers users in these scenarios to be billable for Atlassian Access.

VOTE: https://jira.atlassian.com/browse/ID-7697

[John Funk]

Hi Pasam,

I don't know that you can prevent that from happening, but you can become aware of it by Approving your Domain. From admin.atlassian.com go to Products > User access settings > Add domain.

Then if someone creates an instance with an email from that domain, it will show up in your admin.atlassian.com tool under the Security > Discovered Products. 

[Ben Toohill]

I am having the same problem with my staff. Most of them are unaware they have created the accounts. 

Can't Atlassian create a setting that only administrators can create account?
or accounts are approved by administrators before they are created
or have a black list of email addresses?

Just some sort of control.

[Boris MBOUMEHANG]

Hi, 

I am interested by this option too. 

Thanks in advance.

[Ben Toohill]

I found one way to combat this is, once the person/staff has created an account and you have been notified to just use the Revoke site access option to them. Then you don't have to keep deleting their account and you shouldn't get charged for their account as it has been revoked and they have no access.

Just a work around for now

[IKP Reddy]

Hi @Ben Toohill ,

we are also facing the same issue and can't able to control the user's should not create own Jira cloud using company email.

I have checked your workaround, can't able to find the "Revoke site access". May i know where can we find this option ?

Could you please share more details where to check this option ?

[Ben Toohill]

Hi IKP Reddy,
I cannot find the "Revoke site access" option anymore either. My guess is they changed the name to "Suspend Access". Please try this.
Or
you could just ''Remove product access''  to the user Im pretty sure a user with no Product access is not charged as well.

[IKP Reddy]

@Ben Toohill  Thanks for info.