How to prevent Tempo-Timesheets from taking over "Time tracking provider" setting?

georg.sterz April 10, 2020

Hi folks,

we are using Jira Cloud + Tempo-Timesheets plugin.

We like to have "JIRA provided time tracking" as default time tracking provider.

2020-04-10 10_43_15-Time tracking - Jira.png
Problem is, that every week or so, somehow Tempo-Timesheets "takes control" and sets itself as default time tracking provider for issues.

Any ideas how to prevent this?

Thank you so much,

Georg

1 answer

0 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 10, 2020

Georg,

  This sounds like a bug and I would suggest submitting a ticket to tempo support.  Sounds like everytime an update occurs to the temp application your settings are changed back to tempo. At least that is what I am assuming is happening.  You can contact tempo support here: https://tempo-io.atlassian.net/servicedesk/customer/portal/6/user/login?destination=portal%2F6 

georg.sterz April 21, 2020

Thanks Brant, will submit an issue report to Tempo.

shiqiqi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 30, 2023

hi, I wondered if any updates from Tempo official? We met the same bug. the time tracking is switched to Tempo intermittently and quite annoying. 

Kristine Shahnazaryan September 22, 2023

the same for me now 

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 22, 2023

@Kristine Shahnazaryan you will need to submit a support ticket with Tempo

Keaton Babb
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 13, 2023

@Kristine Shahnazaryan @shiqiqi 

I am having the same issue. Have you logged a support ticket with them?

Alex Neskin
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 14, 2023

The same problem. Is there any resolution from the Tempo team?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events