How to prevent Tempo-Timesheets from taking over "Time tracking provider" setting?

[georg.sterz]

Hi folks,

we are using Jira Cloud + Tempo-Timesheets plugin.

We like to have "JIRA provided time tracking" as default time tracking provider.

Problem is, that every week or so, somehow Tempo-Timesheets "takes control" and sets itself as default time tracking provider for issues.

Any ideas how to prevent this?

Thank you so much,

Georg

[Brant Schroeder]

Georg,

  This sounds like a bug and I would suggest submitting a ticket to tempo support.  Sounds like everytime an update occurs to the temp application your settings are changed back to tempo. At least that is what I am assuming is happening.  You can contact tempo support here: https://tempo-io.atlassian.net/servicedesk/customer/portal/6/user/login?destination=portal%2F6 

[georg.sterz]

Thanks Brant, will submit an issue report to Tempo.

[shiqiqi]

hi, I wondered if any updates from Tempo official? We met the same bug. the time tracking is switched to Tempo intermittently and quite annoying. 

[Kristine Shahnazaryan]

the same for me now 

[Brant Schroeder]

@Kristine Shahnazaryan you will need to submit a support ticket with Tempo

[Keaton Babb]

@Kristine Shahnazaryan @shiqiqi 

I am having the same issue. Have you logged a support ticket with them?

[Alex Neskin]

The same problem. Is there any resolution from the Tempo team?