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How to pop up a dialog box when issue is flagged?

Justin Princehorn_13n6o9

Hi,

My ultimate goal is to help find easy way to 1. identify blocked issues, 2. track how long issues are blocked and 3. decipher what type of blocker is it.

I think I have found a solution for #1 and #2 by using the Flag feature and using some combination of automation rules and custom fields like Blocked_Start_Time and Blocked_End_Time and Blocked_Total_Time.

My question for #3 above though is, is there a way to configure a dialog box to pop up on the screen whenever a user sets the Flag on an issue, which would then prompt the user to fill in the Blocker Type field value (assuming this would be a new custom field) with a drop down pre-defined list of values such as "Need Requirements", "External Team", "Environment issue" etc...

Accepted answers

Alex Koxaras -Relational-

Hi @Justin Princehorn

Quick question: Is this about Confluence or Jira?

If it's for Jira, then you can achieve this by adding a transition screen to a transition, and adding your custom fields. If you are in Confluence, you have to explain a bit further about what you are describing.

All comments

Alex Koxaras -Relational-

Hi @Justin Princehorn

Quick question: Is this about Confluence or Jira?

Justin Princehorn_13n6o9

Sorry, this is for Jira cloud.

Alex Koxaras -Relational-

Nice! Then all you have to do is:

Create your CF of choice (single select text, the works)
Create a screen and add the above fields to that screen
Open your workflow and edit it
Locate the specific transition and add this screen to that transition
(Optional) add validators so as the user chooses a values from the above fields.

Justin Princehorn_13n6o9

Thank you for the information!

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