How to pop up a dialog box when issue is flagged?

Justin Princehorn November 11, 2022

Hi,

My ultimate goal is to help find easy way to 1.  identify blocked issues, 2. track how long issues are blocked and 3. decipher what type of blocker is it.

I think I have found a solution for #1 and #2 by using the Flag feature and using some combination of automation rules and custom fields like Blocked_Start_Time and Blocked_End_Time and Blocked_Total_Time.

My question for #3 above though is, is there a way to configure a dialog box to pop up on the screen whenever a user sets the Flag on an issue, which would then prompt the user to fill in the Blocker Type field value (assuming this would be a new custom field) with a drop down pre-defined list of values such as "Need Requirements", "External Team", "Environment issue" etc...

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Alex Koxaras _Relational_
Community Leader
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November 11, 2022

Hi @Justin Princehorn 

Quick question: Is this about Confluence or Jira?

If it's for Jira, then you can achieve this by adding a transition screen to a transition, and adding your custom fields. If you are in Confluence, you have to explain a bit further about what you are describing.

Justin Princehorn November 11, 2022

Sorry, this is for Jira cloud.

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 11, 2022

Nice! Then all you have to do is:

  • Create your CF of choice (single select text, the works)
  • Create a screen and add the above fields to that screen
  • Open your workflow and edit it
  • Locate the specific transition and add this screen to that transition
  • (Optional) add validators so as the user chooses a values from the above fields.
Justin Princehorn November 11, 2022

Thank you for the information!

Dillon Weyer May 11, 2023

@Alex Koxaras _Relational_ Question about your suggestion. When flagging an issue, there is no transition for the ticket, so I am unclear a) which transition you would select and b) how setting the flag relates to and or triggers a transition.

Like Abir Brahem likes this

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