How to know the ticket comment added by request participant

badana_teja March 18, 2020

In our instance we have made ticket auto transitioned when comment added from reporter. But In recent, some tickets were comment added by request participants and tickets were in same status and finding difficult to get to know. So is there any jql query to find the ticket comment added by request participant as current user.

1 answer

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final_openshift Certi November 10, 2020

Hi Teja

You can achieve this by using   JQL Search Extension plugin , you can use the query issue in commentedByUser("membersOf(employees)") or the exacr user name as in issue in commentedByUser("filip")

Please refer to the documents it contains examples and other necessary information related to the usage of plugin

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