How to integrate Jira software and Jira service management (both on data center)?

Dina ElMowafy October 9, 2022

Hello,

I have Jira software data center installed on local environment and currently, we need to install Jira service management data center and get it integrated with the existing jira software data center, any idea about that?

Thanks in advance,

 

6 answers

4 accepted

3 votes
Answer accepted
Dhiren Notani_Exalate_
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October 17, 2022

Hi @Dina ElMowafy 

This is Dhiren from Exalate.

Exalate, provides a fully bi-directional synchronization between Jira(Cloud,Server,Data Center) and Jira(Cloud,Server,Data Center) among other ITSM systems that is fully customizable. It is easy to set up and the entire customization can be configured using a no-code interface. It also provides a Groovy based scripting engine for limitless customizability.

You can even integrate between Jira Software, Jira Service Management (Service Desk) and sync issues inside projects back and forth to achieve your integration requirements.

Exalate provides a flexible synchronization engine such that issues are automatically and securely synced - between multiple Jira's - wherever hosted. Benefit from a unified view and integrated workflow!

Use cases supported:

  • Service Desk to Service Desk
  • Service Desk to Software
  • Agile Board Cooperation
  • Ticket Tunnels
  • Information Consolidation
  • Centralized Master Instance
  • Migration
  • Support and development

If you would like to see a customized demo of the product in action, feel free to book a slot with us. 

Thanks
Dhiren

Dina ElMowafy October 17, 2022

Hi @Dhiren Notani_Exalate_

Many thanks for your recommendation, I will check Exalate for that. It sounds interesting.

Regards,

Dina Elmowafy

2 votes
Answer accepted
Mayur Jadhav
Community Leader
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October 9, 2022

Hello @Dina ElMowafy ,

Hope you are doing good!!

You don't have to install JSM differently on another instance as @Nic Brough -Adaptavist- you just go their and install the JSM on the instance. You don't have to integrate it seperately.

 

 

Hope this helps!!

1 vote
Answer accepted
Nic Brough -Adaptavist-
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October 9, 2022

Go to admin -> manage applications and add JSM to the the system.

0 votes
Answer accepted
Diana_Architect_ZigiWave
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
October 17, 2022

@Dina ElMowafy hello. I see Nic & Mayur have posted some pretty good suggestions.  In case you're open to alternative solutions, i'd suggest taking look at the ZigiOps marketplace section. It's a no-code connector that integrates the two Jira instances in a few minutes bi-directionally. As a result, their data is synced and kept up to date in real-time. ZigiOps has advanced functionalities and can be customized to fit various use cases. Feel free to explore it and if you want to see it in action - you can always schedule a short meeting to see how it resolves your use case.

Regards, Diana (ZigiWave team)

0 votes
Umer Sohail _K15t_
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October 18, 2022

Hey @Dina ElMowafythanks for the question! This is Umer from Backbone Issue Sync for Jira's team 😊

If you want to connect your Jira software data center instance with a Jira Service Management (JSM) data center instance, an Issue sync app such as Backbone Issue Sync for Jira would be a perfect fit!
 
For instance, when your customer sends a request via JSM, your support team can use Backbone to send the Jira ticket directly to the internal Jira project. Since no one has to leave their own workflow, customer ticket resolution is accelerated.

The teams can automate syncing of issues, components, labels, custom fields, attachments, comments, etc., between Jira and JSM and can decide on the flow of information via uni- or bi-directional control settings.

If you have any questions about Backbone or want to get a demo, please get back to me at usohail@k15t.com or simply schedule a meeting slot here.

Or maybe leave more details about your use case here and I am sure I can elaborate further on how Backbone can be used to fit your needs. 


Best, Umer Sohail

0 votes
Dina ElMowafy October 9, 2022

Thanks @Mayur Jadhav @Nic Brough -Adaptavist- , But it won't affect the performance of the current Jira software data center?, if it will affect the performance, how to scale the current installation to match the new requirement?

Dina ElMowafy October 9, 2022

The other alternative is to have a separate environment for JSM data center, in this case how to do the integration with JSW?

Mayur Jadhav
Community Leader
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October 9, 2022

I could suggest to have single instance and just increase the resources such as JVM, RAM, Storage etc. Still you need to evaluate the current Jira usage/performance of Jira and you need to take decision accordingly.

Nic Brough -Adaptavist-
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October 9, 2022

Yes, it will impose some more load on the nodes, but only as a function of how you use it.  So just think about how many more users you will have after you've added it and look to https://confluence.atlassian.com/jirakb/jira-server-sizing-guide-975033809.html for sizing it (I know this says "server", but the recommendation for sizing DC nodes is "the same as you would do for a server")

To "integrate" two separate systems, you are looking at adding an application link between them, and then setting up piles of automations and scripting to enable the more clever things you might want to do. 

I strongly recommend installing JSM on the existing DC - it's cheaper and easier than building another DC cluster, and the "integration" is automatically much tighter because you're running everything in one place.

Like Mayur Jadhav likes this

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