How to get notifications when someone mentions me in comments?

Tina Tang August 4, 2022

In a Jira ticket where I'm not the Reporter, Assignee, or Watcher, I won't get any notification when someone mentions (using @) me in the ticket comments.

I found a solution in Jira Software Support, and looked everywhere in my Jira Personal Settings, but couldn't find the location of 'Email notifications for issue activity' as described in the solution. (see screenshot below)

So how can I get notifications when someone mentions me in comments?

Screen Shot 2022-08-04 at 11.46.49.png

 

5 answers

1 vote
Gomez, Daniel May 15, 2023

I believe you must have them in browse users and groups in System Global Permissions as well.

 

bugrp.png

Tina Tang May 15, 2023

@Gomez, Daniel Hi, could you please show me how to navigate to this setting page? Thank you

Gomez, Daniel May 16, 2023

settings-system-global permissions

settingsgp.png

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1 vote
Peter Stefaniak
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April 11, 2023

@Tina Tang @Fabio Racobaldo _Herzum_ 

Did you find an answer to this? I am in the same situation.

Tina Tang April 11, 2023

Unfortunately, not yet lol 

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0 votes
Nunes_ Antonio
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August 10, 2023

Hello,

 

Was there ever an answer provided for this? We are facing a similar situation with specific users in our Jira server instance.

 

Thanks,

Tony

0 votes
Mitali Seal July 21, 2023

Thanks Fabio.  You are right, we are on the server version, so that option doesn't appear.

Mitali

0 votes
Fabio Racobaldo _Herzum_
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August 4, 2022

Hi @Tina Tang ,

welcome to the Atlassian community!

By default, each user will receive notification when someone mention him. 

Please go to your personam setting and verify that "Someone mentions you" ha been checked

Immagine.png

Hope this helps,

Fabio

Tina Tang August 6, 2022

Hi @Fabio Racobaldo _Herzum_ 

Thanks so much for the reply!

The screenshot you shared is exactly what I was looking for. But sadly my Jira personal setting looks different from yours, which does not have 'Email notifications for issue activity'. Please see below:


Screen Shot 2022-08-07 at 11.41.10.png

 

Instead, my Jira has 'Slack notifications' in the 'Tools' dropdown, which only allows me to receive messages when I am an Assignee or Watcher of a ticket, not when someone mentions me in the comments.

 

Screen Shot 2022-08-07 at 11.42.58.png

 

 

Screen Shot 2022-08-07 at 11.43.46.png

Tina Tang August 26, 2022

@Fabio Racobaldo _Herzum_ 

Hi, do you have any other suggestion for the issue above?

Thanks!

Buket dülger April 19, 2023

Hi! Is there any update? Did you find a solution about the issue?

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 19, 2023

Hey @Tina Tang and @Buket dülger ,

probably you are on a server instance and not on cloud one. For server/data center instances you can't perform that setup.

Please confirm.

Fabio

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Tina Tang May 15, 2023

@Fabio Racobaldo _Herzum_ Hi, could you please show me how to navigate to this setting page? Thank you

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