In a Jira ticket where I'm not the Reporter, Assignee, or Watcher, I won't get any notification when someone mentions (using @) me in the ticket comments.
I found a solution in Jira Software Support, and looked everywhere in my Jira Personal Settings, but couldn't find the location of 'Email notifications for issue activity' as described in the solution. (see screenshot below)
So how can I get notifications when someone mentions me in comments?
I believe you must have them in browse users and groups in System Global Permissions as well.
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@Tina Tang @Fabio Racobaldo _Herzum_
Did you find an answer to this? I am in the same situation.
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Hello,
Was there ever an answer provided for this? We are facing a similar situation with specific users in our Jira server instance.
Thanks,
Tony
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Thanks Fabio. You are right, we are on the server version, so that option doesn't appear.
Mitali
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Hi @Tina Tang ,
welcome to the Atlassian community!
By default, each user will receive notification when someone mention him.
Please go to your personam setting and verify that "Someone mentions you" ha been checked
Hope this helps,
Fabio
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Thanks so much for the reply!
The screenshot you shared is exactly what I was looking for. But sadly my Jira personal setting looks different from yours, which does not have 'Email notifications for issue activity'. Please see below:
Instead, my Jira has 'Slack notifications' in the 'Tools' dropdown, which only allows me to receive messages when I am an Assignee or Watcher of a ticket, not when someone mentions me in the comments.
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Hi! Is there any update? Did you find a solution about the issue?
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Hey @Tina Tang and @Buket dülger ,
probably you are on a server instance and not on cloud one. For server/data center instances you can't perform that setup.
Please confirm.
Fabio
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@Fabio Racobaldo _Herzum_ Hi, could you please show me how to navigate to this setting page? Thank you
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